Customer Service Adviser

Commercial

Customer Service Advisor / Customer service

 

A key client of mine are looking for a customer service candidate to join their forever growing team in Crewe you will be Working as part of the Customer Services Team in ensuring a prompt and efficient service to all enquiries received via telephone, email, fax or post, offering help, advice and support.

Great opportunity to progress a long-term career path!

Hours: Flexible

 

Basic salary: £18,000 plus bonus

 

Holidays

 

The main duties for this Customer Service role will include:

 

  • You will be needing to respond to all incoming enquires ensuring all information obtained from customer is accurate
  • Maintain knowledge and correct application of all processes
  • Developing own product / promotional knowledge through research and enquiries both within and external to the business
  • As required, process orders on behalf of the customer for payment either by card or cheque
  • Process replacement orders – obtaining appropriate sign-off as applicable
  • Action refund requests on behalf of customers – liaising with the Finance Team
  • Resolve pending order issues – paying attention to potential fraudulent activity / security risks
  • Liaise with the Marketing Department about website issues raised by customers.
  • Liaise with the Returns Processing Department about customer feedback and returns status
  • Progress courier deliveries
  • Initiate outbound telephone calls and emails in response to outstanding customer issues, relating, for example, to out of stock/back-orders, pending etc.
  • Initiate add-on sales and up selling when the opportunity arises.
  • Respond to direct customer feedback posted on review sites
  • Prioritise workload and support team members to ensure efficiency and achievement of daily targets
  • Maintain accurate and concise notes on every order query – ensure ease of understanding for colleagues
  • Offer help and support in training of new members of staff as required

To be considered for this Customer Service advisor role then you MUST have the following:

 

 

  • Being used to maintaining a good working relationship with all members of staff – communicating in a professional manner and ensuring a respectful and approachable working environment
  • Used to maintaining a professionalism and good representation of the Company in all external communications to suppliers, customers, consultants, official bodies etc.
  • Ensure good levels of communication including accurate and prompt forwarding of information to colleagues as needed during the working day / at the end of the day / shift; highlighting any areas of concern or incomplete tasks
  • Communicate any potential business opportunities / ideas / suggestions to your line manager or via the Suggestion Box
  • Offer help and support in training of new members of staff as required

 

If you think you could be the right person for this Customer Service role then please get in contact with Hannah – 07583164630 / hannahp@kpir.co.uk

To apply for this job email your details to Keeley.61F3C3406.0@applythis.net