Customer Service Advisor


KPI are looking for a Customer Service Advisor for their client in Crewe, Cheshire on a temporary-on going basis for an immediate start.

Hours are Monday – Friday 9-5pm.

Your duty will be to provide exceptional standards of customer service to all customers/contacts in a professional manner. You will answer all queries via telephone, email, fax or post efficently and professionally.

Main Duties – Customer service and order processing

– Process orders on behalf of the customer for payment either by card or cheque

– Process replacement orders and refunds where required

– Resolve pending order issues

– Escalate promlematic issues to the next line of management

– Progress courier deliveries

– Respond to direct customer feedback appropriately


Excellent communication skills and telephone manner

Previous customer service or administration experience is desirable

Knowledge of the logistics industry is also desirable

Organised and strong attention to detail  

IT literate


About KPI Recruiting, we are a leading recruitment agency in the North West led by a team of friendly and experienced recruitment professionals. We strive to provide a constantly excellent service to our candidates and clients alike.

Get in touch and join the KPI team.


KPI Recruiting is an equal opportunity employer.

To enquire about our temporary and permanent office based roles, please contact Jaydene or Safina on 01782 712230.

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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