Customer Service Advisor 

Hybrid 

Crewe 

£25,500 per annum plus excellent company benefits 

We are looking for a dedicated individual to join a friendly and fun team in a fast-paced, customer-focused role.

This position requires exceptional communication skills, motivation, and enthusiasm to ensure we consistently provide excellent outcomes for all customers.       

Main Responsibilities

• Customer Support: Provide support via phone, email, post, live chat, and social media.
• Records Maintenance: Keep accurate customer records.
• Member Records: Import, update, and verify data.
• Credit Management: Reconcile payments, maintain ledgers, and control credit.
• Customer Interactions: Handle sensitive situations professionally and resolve complaints.
• Performance Targets: Aim to exceed set performance benchmarks.
• Portal Adoption: Help members use new digital platforms.
• Good Outcomes: Go above and beyond to support members, especially vulnerable ones.
• Data Protection: Report any data breaches promptly.

We are looking for a confident and professional candidate who can demonstrate the following;

• Excellent verbal and written communication
• Empathetic and understanding when problem solving             
• Well-organised, with high attention to detail and the ability to prioritise
• Ability to work on own initiative and with others in team
• Strong administrative skills
• Proficiency with Microsoft Office

Along with your starting salary, you will benefit from annual pay reviews, support investment into any training or qualification you may wish to achieve, a generous annual leave package and much more!

To apply please call Leanne 01270 589943 or email your CV to leanne@kpir.co.uk

INDCOM