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Your specialist commercial recruitment partner
KPI Commercial is a well-established office recruitment agency who have helped build teams, source managers and recruit staff since 2008. As part of the KPI Recruiting group we supply staff solutions for some of the UK’s biggest brands from our 9 regional offices across the UK, recruiting for:
- Short & long-term temporary roles
- Permanent positions
- Temp to perm jobs
- Fixed-term contracts
The jobs market has changed. Recruitment is tighter and more competitive than ever before with candidates demands altering significantly in the last five years. With KPI Commercial's recruitment process outsourcing, you can navigate the new recruitment landscape and access people who are not always available on the open jobs market.
With experienced recruiters, huge social networks, powerful search technology and unique pools of candidates, KPI Commercial has the power to find your ideal applicants.
We work hard understand your vacancy and your business, so we can find best fit candidates with the right skills, personality and culture to fit in with your existing team and values. Our comprehensive recruitment process ensures we find the right candidate for your business. KPI Commercial’s skilled teams will guide you through the recruitment journey from start to finish to ensure your hiring process is as effective as possible:
- skills gap analysis
- salary benchmarking
- creating job specifications
- candidate attraction campaigns
- interviewing techniques
- candidate feedback
- onboarding
Available vacancies include; Administrators, Accounts, Credit Control, Purchase Ledger, Finance Controllers, Marketing Assistants, Executives and Managers, Data Entry, Receptionists, Customer Service Advisors, Business Development Executives, Team Leaders, HR, Sales Executives, Managers, Health & Safety, Payroll, Buyers, Compliance, Personal Assistants, Stock, Quality, Transport and many more.
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Comprehensive Recruitment Process
KPI's 25-stage recruitment process is totally comprehensive, which is why our service delivers.

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Customer Service Advisor
Customer Service Advisor
Sandbach
£27,000 - £30,000 (DOE) + Bonus
Are you passionate about delivering exceptional customer service?
Do you thrive in a fast-paced environment?
Are you happy working in a team environment?
If so, we have the perfect opportunity for you. KPI Recruiting are looking for an experienced customer professional to join a small & friendly team. This is a fast paced environment, and will require a high level of accuracy as you will be processing high volumes of orders daily. We are looking for a dynamic, customer centric candidate, with a proven track record of accurate order processing and the ability to work to deadlines.
Key Responsibilities:
- Process between 30 and 50 orders per day.
- Keep customers informed about their order status and delivery time frames.
- Make adjustments to repeat orders as needed.
- Handle customer inquiries and resolve issues promptly.
- Maintain accurate records of customer interactions and transactions.
- Coordinate with other departments to ensure timely order fulfilment.
- Provide feedback on the efficiency of the customer service process.
- Assist in the development and implementation of customer service policies.
Requirements:
- Experience working in a fast-paced customer service team.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Proficiency in using customer service software and tools.
For more information call 01270 589 943 or email Lilyj@kpir.co.uk
INDCOM
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted
Order Processor
PART TIME ORDER PROCESSOR
CREWE
Monday – Friday 9AM – 3PM (30 HOURS PER WEEK)
£13.50 - £14.50PH **DOE**
KPI are supporting one of our large manufacturing clients, based in the heart of Crewe, for a new and exciting role based within the planning department. This role will form an integral part of the business, as you will be responsible for gaining information from various departments, working to strict deadlines and ensuring orders are amended.
- Liaising with various departments regarding orders
- Raise Instructions for customer orders
- Check information, ensuring all relevant documents are attached within strict deadlines
- Submitting jobs to the planning and production departments
- Liaise with the external Sales Manager and other team members regarding the order process
- Identify and process orders and stock discrepancies from customer schedules
- Administer relevant customer amendments to orders
- Monitor irregularities or changes
- Promptly respond to customer requests via email or phone; acknowledging emails within strict SLAs
- Prioritise workload in accordance with emails and calls received
- Building relationships with customers through regular telephone conversations and site visits
- Contact customers regarding payment of invoices
- Assist with continuous improvement projects, recommend potential improvements
- Ensure prompt and accurate filing of all customer orders and correspondence
- Ensure adherence at all times to the Company’s Quality Assurance Policies and Procedures
- Maintain compliance to appropriate standards, in line with current legislation and Company Environmental, Health & Safety procedures
SKILLS & EXPERIENCE
- Proven experience in order processing, customer service, or a related administrative role
- Excellent time management
- You must be assertive
- Be able to resolve conflict
- Excellent attention to detail
- The ability to work under pressure
- Willingness to learn
- The ability to prioritise tasks effectively
- Fast and accurate data entry skills.
- Good knowledge of Excel
- Confidence in email communication and good telephone skills.
For more information call Leanne on 01270 589 943 or email Leanne@kpir.co.uk
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted
Materials Planner
MATERIALS PLANNING COORDINATOR
£28,000
MONDAY – FRIDAY 8.15 – 4.30PM
KPI Recruiting have the pleasure of supporting one of our core clients with the recruitment of an experienced materials planning coordinator to join the existing team 2 you must be well organised, confident and proactive as you will be responsible for working to deadlines, ensure plans are executed, and adhering to all of our company policies and procedures.
DUTIES WILL INCLUDE;
- Plan the production of work and ensure customer delivery deadlines met
- Liaise with departments to ensure deadlines and timescales are met
- Work alongside and communicate with the planning department
- Record any production stock shortages
- Overseeing the live jobs, closing daily jobs and updating the closure report
- Amend production discrepancies
- Provide written communication
- Provide planning cover during absence/holidays
- Ensure adherence to the Company’s Quality Assurance Policies and Procedures
- Maintain compliance to appropriate standards
- Carry out work safely in the interests of other employees
- Following compliance in line with current legislation and Company Environmental, Health & Safety procedures
YOU WILL BE;
- Experience within manufacturing production
- Strong eye for detail
- Excellent time management
- Have a strong ability to organise and prioritise tasks
- Ability to work under pressure
- Excellent communication skills
- Mathematics and English GCSE level or equivalent
CALL LILY OR LEANNE FOR MORE INFORMATION ON 01270 589 943 OR EMAIL YOUR CV TO LEANNE@KPIR.CO.UK
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted
Part Time Aftersales
PART TIME AFTERSALES SUPPORT
CREWE
£12.21 - £13.50 DOE
KPI Recruiting have partnered with one of our prestigious Crewe based clients for the recruitment of a part time Aftersales Support. You will be responsible for supporting both customers and the service team, ensuring that goods are booked in for repair and managing the workflow of the business in a timely and efficient manner.
YOUR NEW ROLE
Acting as an integral part of the team, bringing together the customer service/ sales and repair team to ensure that you are planning jobs, ensuring all processes and procedures are running smoothly, monitoring any improvements that can be implemented. We are looking for well organised, customer centric people, with the ability to work to deadlines, use various IT packages, and manage the diary.
- Liaise with various other sites and stores regarding repairs and stock
- Respond to enquiries
- Book repairs onto the system
- Negotiate price repairs
- Ensure customer service is upheld at all times
- Order stock and parts
- Ensure all paperwork is complete and audit trails are kept
- Ensure excellent client communication at all times
YOU WILL BE
- Confident and well organised
- Able to work to deadlines and targets
- Confident managing a diary
- A happy and personable approach
- Good problem solving ability
- A strong work ethic and high quality standards
- Proficient on MS Office packages
- Manage a busy workload
- Work on supplier website
For more information call Leanne or Lily on 01270 589 943 or email Leanne@kpir.co.uk
Social Media and Marketing Executive
Marketing and Social Media Executive
Crewe
£25,000 - £30,000 DOE
Are you a creative and driven individual ready to make a significant impact?
Do you have previous experience in marketing, or a degree in marketing?
Can you create and design strategies for marketing campaigns?
If you have answered YES, then this is the perfect role for you! KPI Recruiting, have partnered with one of our longstanding clients for the recruitment of a Marketing & Social Media Executive to join their expanding Crewe based team.
YOUR NEW ROLE
- You will be responsible for creating and implementing strategies for email marketing, social media and content creation
- Partnering with the marketing, design, and content team to produce engaging campaigns
- Utilising the analytic tools to monitor performance, derive insights, and optimise strategies
- Keep updated with digital marketing trends and tools to keep strategies fresh and innovative
WHAT'S IN IT FOR YOU?
- Ideal for those new to marketing or seeking to advance their career, as my client offers opportunities for growth and progression
- Joining a team that values collaboration, innovation, and personal development, with ongoing training and mentorship
- Your contributions will directly influence the digital strategy and brand presence, driving business growth
- Creative freedom! Experiment with new ideas and approaches
- Engage in stimulating campaigns and projects that will inspire and challenge you
Ready to elevate your career?
Apply now and embark on an exciting journey!
Call Leanne 01270 589943 or email your CV to leanne@kpir.co.uk
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Logistics Coordinator - Nights
TRANSPORT COORDINATOR (NIGHTS) | TEMPORARY TO PERMANENT | NR TARLETON – PRESTON
Night Shift – 4on / 4off (39hr per week – including weekends)
£28,000 per annum (£13.81 per hour)
You will be:
- Working in a fast-paced transport office, supporting service delivery by managing out-of-hours solutions for key accounts
- Coordinating logistics, imports, exports, and express deliveries through internal systems and communication channels
- Managing customer accounts from the office, monitoring service level agreements and standard operating procedures to ensure full compliance
- Conducting handover meetings and status briefings with account management teams to maintain service continuity between shifts
- Tracking the progress of scheduled deliveries using internal software and ensuring timelines are met as per customer expectations
- Updating monitoring systems, inputting delivery notes, and maintaining accurate records of driver and vehicle availability
- Identifying and reporting potential service issues to account managers to prevent disruption to customer deliveries
You will have:
- Prior experience working in a transport / logistics office environment
- Knowledge of UK/EU driving hours laws and restrictions
- Ability to multitask, using various systems and software efficiently
- Strong communication skills with the ability to communicate well both written and spoken
Our client offers excellent benefits upon becoming a permanent member of the team, including; company healthcare scheme, company sick pay, free on-site parking, training and progression opportunities, holiday loyalty scheme and more…
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Returns Administrator
Returns Administrator
Location: Stoke-On-Trent
Hours: Monday to Friday 9:00am-5:30pm (40 Hours per week)
Salary: £26,000 Per annum
Duration: Permanent
The role:
We are working on behalf of a well-established client who is looking for someone to work closely with a variety of customer and platforms to provide consistent quality support to the Sales, Purchasing and Logistics teams to ensure high levels of efficiency, accuracy and service to maintain business productivity and reputation.
Main duties:
- Process UK and international returns accurately and within SLA timelines
- Coordinate with the Returns team to ensure timely processing of returned items
- Support the credit issuance process
- Provide prompt and effective customer service and issue resolution
- Prepare and manage commercial documentation: POs, Sales Orders, Invoices, Credit Notes, Staff Sales, and Proof of Purchase
- Handle import/export paperwork, including courier bookings, Commercial Invoices, and FCCs
- Serve as the main contact for carrier and courier-related queries
- Respond to customer, supplier, and courier enquiries; provide updates and aftercare
- Liaise with internal teams to support Sales, Purchasing, service partners, and clients
- Manage the Advance Replacement Process
- Lead UK carrier QBR preparation and related admin
- Allocate and rotate stock efficiently
- Set up products, suppliers, and customers in the system
- Maintain accurate system records and data integrity
- Generate regular and ad hoc reports across sales, purchasing, vendor, and logistics functions
- Support continuous improvement initiatives and carry out ad hoc tasks as needed
- Provide cover for absent or sick colleagues when required
- Accuracy and timeliness of documentation and returns
- Compliance with courier SLAs and appropriate escalation of issues
- Contribution to team productivity and support across the department
Experience
- Proven track record in delivering service excellence with strong interpersonal and communication skills
- Highly organised, dependable, and detail-oriented, ensuring accuracy in all aspects of work
- Proactive, adaptable, and solutions-focused, with a collaborative and positive attitude
- Technically proficient with strong IT skills, including advanced knowledge of Microsoft Office and experience with ERP systems
- Thrives under pressure and remains effective in fast-paced, dynamic environments with tight deadlines
Interested? Call Maria on 01782 712230 or email MariaP@kpir.co.uk
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Audit & Accounts Senior
AUDIT & ACCOUNTS SENIOR | PRESTON | FULL TIME, PERMANENT
KPI Recruiting are proud to be partnering with a highly reputable accountancy firm, who have been successfully established for over 10 years. Renowned for their commitment to excellence and long-standing client relationships, this firm offers a dynamic and supportive working environment with the opportunity to further develop your professional career in accounting.
They are now seeking a dedicated and experienced Senior Accountant to join their growing team on a full-time, permanent basis. This is a fantastic opportunity to become part of a forward-thinking organisation that values professional development, collaboration, and high-quality service.
- Preparing and reviewing year-end accounts for a wide variety of businesses and charities
- Producing accurate and timely management accounts on a monthly or quarterly basis for growing clients
- Leading audit assignments, including reviewing work completed by Junior Auditors’ and Audit Semi-Seniors
- Preparing Corporation Tax and Income Tax computations and submitting returns in line with regulatory requirements
- Handling complex VAT returns using the full range of applicable VAT schemes
- Supervising, mentoring, and supporting junior staff, providing regular feedback to aid their development
The successful candidate will… be ACA qualified (or equivalent) and have a minimum of 3 years of experience working in a Practice environment. Have working knowledge of Quickbooks, Xero and Practice Software, and be a strong communicator with the ability to supervise and engage with junior staff and the wider team.
Benefits include: 25 days holiday plus bank holidays, birthday off paid, quarterly bonus incentives, medical insurance, pension scheme, health cash-plan, new client incentives, death in service life cover and much more…
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Sales Executive
SALES EXECUTIVE | WIGAN | PERMANENT | Up to £38,000 DOE + Uncapped Commission
Monday to Friday 9am - 5pm
KPI Recruiting have partnered with a Wigan based company who are looking to expand their sales department. Working in a collaborative team of five, you will be growing the client base by building impactful relationships with new clients across the UK. This is an exciting opportunity for a seasoned sales professional who is keen to make the role their own!
You will be:
- Making outbound calls to new and prospective clients following initial appointment/survey pre-arranged by the telemarketing team to further introduce company services and understand client requirements
- Providing a consultative approach to new and existing clients to understand their needs and requirements, helping them reach their ‘ultimate goal’
- Creating and delivering proposals to prospective clients following surveys of their business properties – outlining benefits of services and products
- Representing the business through telephone, face to face (in person & virtually) and email communications
- Attending company sales meetings and training sessions to improve knowledge and to share best practise within a team environment
- Providing competitor analysis through effective questioning and research
- Ensure compliance with company rules and regulations
- Attending customer meetings generated by our telemarketing teams with the aim of building relationships and closing deals
- Generating leads through referrals and networking opportunities
- Managing own pipeline through the CRM database to maximise opportunities, tracking and maintaining regular contact to stay up to date with pending projects & deals
- Completing admin duties in-line with your role and responsibilities
You will have:
- Minimum 2 years’ experience working in an office / field sales role
- Excellent verbal and written communication skills
- Consistent and proven over achiever with the motivation to earn “what you deserve”
- Self-motivated, organised, and detail oriented
- Consultative selling style with the ability to deal with customers at various levels
- Proficient in MS Office products (Word, Excel, Outlook, Teams) and CRM systems
You will get:
- Hybrid working options following probationary period
- Uncapped monthly commission
- Company pension scheme
- Free onsite parking
- Progression opportunities
- Competitive holiday allowance
If this sounds like the perfect career move for you then APPLY NOW!
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Senior Recruitment Consultant
SENIOR COMMERCIAL RECRUITMENT CONSULTANT
STOKE-ON-TRENT
Are you a people-first professional with a proven track record in sales, recruitment, and/or business development? Ready to take your recruitment career to the next level with one of the UK’s fastest-growing agencies?
KPI Recruiting is growing — and so is our Commercial Division. We're on the lookout for a Senior Recruitment Consultant to lead from the front in our thriving Stoke-on-Trent office.
This is your chance to join a high-performing team with huge growth potential. You'll be instrumental in shaping client relationships, driving new business and mentoring others — all within a fast-paced, supportive environment where no two days are ever the same.
What You’ll Be Doing:
Given the opportunity to develop a warm desk of high value existing clients
Managing and expanding our portfolio of commercial clients
Leading business development activities to win new accounts
Acting as a trusted advisor to both clients and candidates
Crafting compelling job adverts and running multi-channel sourcing campaigns
Interviewing and placing top talent into key commercial roles
Negotiating terms, rates, and offers with confidence
Ensuring full compliance with recruitment and employment standards
Collaborating with colleagues and mentoring junior consultants on their growth plans
Driving personal and team targets — and celebrating the wins!
What We’re Looking For:
Proven experience in commercial recruitment (agency) or a strong background in B2B sales
A confident communicator with outstanding relationship-building skills
A commercial mindset with a hunger for success
Strong organisation and time-management capabilities
Experience working to KPI’s and financial targets
Bonus points if you know the Staffordshire market!
Why Join KPI Recruiting?
We’re not your average recruitment agency. We offer the tools, support and freedom to truly build something — and be rewarded for it.
Competitive base salary + uncapped commission
Ongoing training and access to industry-leading resources
Modern, vibrant workspace in the heart of Stoke-on-Trent
Fast-track career development and genuine promotion opportunities
A supportive, energetic culture with regular social incentives
If you’re ambitious, relationship-driven and ready to be part of something big — we would love to hear from you.
Keeley@kpir.co.uk I 01782 712230
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