Your specialist commercial recruitment partner

Customer Service Advisor

Sandbach

£27,000 - £30,000 (DOE) + Bonus

Are you passionate about delivering exceptional customer service?

Do you thrive in a fast-paced environment?

Are you happy working in a team environment?

If so, we have the perfect opportunity for you. KPI Recruiting are looking for an experienced customer professional to join a small & friendly team. This is a fast paced environment, and will require a high level of accuracy as you will be processing high volumes of orders daily. We are looking for a dynamic, customer centric candidate, with a proven track record of accurate order processing and the ability to work to deadlines. 

Key Responsibilities:

• Process between 30 and 50 orders per day.
• Keep customers informed about their order status and delivery time frames.
• Make adjustments to repeat orders as needed.
• Handle customer inquiries and resolve issues promptly.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with other departments to ensure timely order fulfilment.
• Provide feedback on the efficiency of the customer service process.
• Assist in the development and implementation of customer service policies.

Requirements:

• Experience working in a fast-paced customer service team.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Proficiency in using customer service software and tools.

For more information call 01270 589 943 or email Lilyj@kpir.co.uk 

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Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted

PART TIME ORDER PROCESSOR

CREWE

Monday – Friday 9AM – 3PM (30 HOURS PER WEEK)

£13.50 - £14.50PH **DOE**

KPI are supporting one of our large manufacturing clients, based in the heart of Crewe, for a new and exciting role based within the planning department. This role will form an integral part of the business, as you will be responsible for gaining information from various departments, working to strict deadlines and ensuring orders are amended.

• Liaising with various departments regarding orders
• Raise Instructions for customer orders
• Check information, ensuring all relevant documents are attached within strict deadlines
• Submitting jobs to the planning and production departments
• Liaise with the external Sales Manager and other team members regarding the order process
• Identify and process orders and stock discrepancies from customer schedules
• Administer relevant customer amendments to orders
• Monitor irregularities or changes
• Promptly respond to customer requests via email or phone; acknowledging emails within strict SLAs
• Prioritise workload in accordance with emails and calls received
• Building relationships with customers through regular telephone conversations and site visits
• Contact customers regarding payment of invoices
• Assist with continuous improvement projects, recommend potential improvements
• Ensure prompt and accurate filing of all customer orders and correspondence
• Ensure adherence at all times to the Company’s Quality Assurance Policies and Procedures
• Maintain compliance to appropriate standards, in line with current legislation and Company Environmental, Health & Safety procedures

SKILLS & EXPERIENCE

• Proven experience in order processing, customer service, or a related administrative role
• Excellent time management
• You must be assertive
• Be able to resolve conflict
• Excellent attention to detail
• The ability to work under pressure
• Willingness to learn
• The ability to prioritise tasks effectively
• Fast and accurate data entry skills.
• Good knowledge of Excel
• Confidence in email communication and good telephone skills.

For more information call Leanne on 01270 589 943 or email Leanne@kpir.co.uk

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted

MATERIALS PLANNING COORDINATOR

£28,000

MONDAY – FRIDAY 8.15 – 4.30PM

KPI Recruiting have the pleasure of supporting one of our core clients with the recruitment of an experienced materials planning coordinator to join the existing team 2 you must be well organised, confident and proactive as you will be responsible for working to deadlines, ensure plans are executed, and adhering to all of our company policies and procedures.

DUTIES WILL INCLUDE;

• Plan the production of work and ensure customer delivery deadlines met
• Liaise with departments to ensure deadlines and timescales are met
• Work alongside and communicate with the planning department
• Record any production stock shortages
• Overseeing the live jobs, closing daily jobs and updating the closure report
• Amend production discrepancies
• Provide written communication
• Provide planning cover during absence/holidays
• Ensure adherence to the Company’s Quality Assurance Policies and Procedures
• Maintain compliance to appropriate standards
• Carry out work safely in the interests of other employees
• Following compliance in line with current legislation and Company Environmental, Health & Safety procedures

YOU WILL BE;  

• Experience within manufacturing production
• Strong eye for detail
• Excellent time management
• Have a strong ability to organise and prioritise tasks
• Ability to work under pressure
• Excellent communication skills
• Mathematics and English GCSE level or equivalent

CALL LILY OR LEANNE FOR MORE INFORMATION ON 01270 589 943 OR EMAIL YOUR CV TO LEANNE@KPIR.CO.UK 

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted

PART TIME AFTERSALES SUPPORT 

CREWE 

£12.21 - £13.50 DOE 

KPI Recruiting have partnered with one of our prestigious Crewe based clients for the recruitment of a part time Aftersales Support. You will be responsible for supporting both customers and the service team, ensuring that goods are booked in for repair and managing the workflow of the business in a timely and efficient manner. 

YOUR NEW ROLE 

Acting as an integral part of the team, bringing together the customer service/ sales and repair team to ensure that you are planning jobs, ensuring all processes and procedures are running smoothly, monitoring any improvements that can be implemented. We are looking for well organised, customer centric people, with the ability to work to deadlines, use various IT packages, and manage the diary.

• Liaise with various other sites and stores regarding repairs and stock 
• Respond to enquiries 
• Book repairs onto the system 
• Negotiate price repairs 
• Ensure customer service is upheld at all times 
• Order stock and parts 
• Ensure all paperwork is complete and audit trails are kept 
• Ensure excellent client communication at all times 

YOU WILL BE

• Confident and well organised 
• Able to work to deadlines and targets 
• Confident managing a diary 
• A happy and personable approach
• Good problem solving ability 
• A strong work ethic and high quality standards 
• Proficient on MS Office packages 
• Manage a busy workload 
• Work on supplier website 

For more information call Leanne or Lily on 01270 589 943 or email Leanne@kpir.co.uk 

Marketing and Social Media Executive 

Crewe 

£25,000 - £30,000 DOE 

Are you a creative and driven individual ready to make a significant impact?

Do you have previous experience in marketing, or a degree in marketing?

Can you create and design strategies for marketing campaigns? 

If you have answered YES, then this is the perfect role for you! KPI Recruiting, have partnered with one of our longstanding clients for the recruitment of a Marketing & Social Media Executive to join their expanding Crewe based team. 

YOUR NEW ROLE 

• You will be responsible for creating and implementing strategies for email marketing, social media and content creation
• Partnering with the marketing, design, and content team to produce engaging campaigns
• Utilising the analytic tools to monitor performance, derive insights, and optimise strategies
• Keep updated with digital marketing trends and tools to keep strategies fresh and innovative 

WHAT'S IN IT FOR YOU?

• Ideal for those new to marketing or seeking to advance their career, as my client offers opportunities for growth and progression 
• Joining a team that values collaboration, innovation, and personal development, with ongoing training and mentorship
• Your contributions will directly influence the digital strategy and brand presence, driving business growth
• Creative freedom! Experiment with new ideas and approaches
• Engage in stimulating campaigns and projects that will inspire and challenge you

Ready to elevate your career?

Apply now and embark on an exciting journey! 

Call Leanne 01270 589943 or email your CV to leanne@kpir.co.uk

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TRANSPORT COORDINATOR (NIGHTS) | TEMPORARY TO PERMANENT | NR TARLETON – PRESTON

Night Shift – 4on / 4off (39hr per week – including weekends)

£28,000 per annum  (£13.81 per hour)

You will be:

• Working in a fast-paced transport office, supporting service delivery by managing out-of-hours solutions for key accounts
• Coordinating logistics, imports, exports, and express deliveries through internal systems and communication channels
• Managing customer accounts from the office, monitoring service level agreements and standard operating procedures to ensure full compliance
• Conducting handover meetings and status briefings with account management teams to maintain service continuity between shifts
• Tracking the progress of scheduled deliveries using internal software and ensuring timelines are met as per customer expectations
• Updating monitoring systems, inputting delivery notes, and maintaining accurate records of driver and vehicle availability
• Identifying and reporting potential service issues to account managers to prevent disruption to customer deliveries

You will have:

• Prior experience working in a transport / logistics office environment
• Knowledge of UK/EU driving hours laws and restrictions
• Ability to multitask, using various systems and software efficiently
• Strong communication skills with the ability to communicate well both written and spoken

Our client offers excellent benefits upon becoming a permanent member of the team, including; company healthcare scheme, company sick pay, free on-site parking, training and progression opportunities, holiday loyalty scheme and more…

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AUDIT & ACCOUNTS SENIOR | PRESTON | FULL TIME, PERMANENT 

KPI Recruiting are proud to be partnering with a highly reputable accountancy firm, who have been successfully established for over 10 years. Renowned for their commitment to excellence and long-standing client relationships, this firm offers a dynamic and supportive working environment with the opportunity to further develop your professional career in accounting.

They are now seeking a dedicated and experienced Senior Accountant to join their growing team on a full-time, permanent basis. This is a fantastic opportunity to become part of a forward-thinking organisation that values professional development, collaboration, and high-quality service.

• Preparing and reviewing year-end accounts for a wide variety of businesses and charities
• Producing accurate and timely management accounts on a monthly or quarterly basis for growing clients
• Leading audit assignments, including reviewing work completed by Junior Auditors’ and Audit Semi-Seniors
• Preparing Corporation Tax and Income Tax computations and submitting returns in line with regulatory requirements
• Handling complex VAT returns using the full range of applicable VAT schemes
• Supervising, mentoring, and supporting junior staff, providing regular feedback to aid their development

The successful candidate will… be ACA qualified (or equivalent) and have a minimum of 3 years of experience working in a Practice environment. Have working knowledge of Quickbooks, Xero and Practice Software, and be a strong communicator with the ability to supervise and engage with junior staff and the wider team.

Benefits include: 25 days holiday plus bank holidays, birthday off paid, quarterly bonus incentives, medical insurance, pension scheme, health cash-plan, new client incentives, death in service life cover and much more…

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SALES EXECUTIVE | WIGAN | PERMANENT | Up to £38,000 DOE + Uncapped Commission

Monday to Friday 9am - 5pm 

KPI Recruiting have partnered with a Wigan based company who are looking to expand their sales department. Working in a collaborative team of five, you will be growing the client base by building impactful relationships with new clients across the UK. This is an exciting opportunity for a seasoned sales professional who is keen to make the role their own! 

You will be:

• Making outbound calls to new and prospective clients following initial appointment/survey pre-arranged by the telemarketing team to further introduce company services and understand client requirements
• Providing a consultative approach to new and existing clients to understand their needs and requirements, helping them reach their ‘ultimate goal’
• Creating and delivering proposals to prospective clients following surveys of their business properties – outlining benefits of services and products
• Representing the business through telephone, face to face (in person & virtually) and email communications
• Attending company sales meetings and training sessions to improve knowledge and to share best practise within a team environment
• Providing competitor analysis through effective questioning and research
• Ensure compliance with company rules and regulations
• Attending customer meetings generated by our telemarketing teams with the aim of building relationships and closing deals
• Generating leads through referrals and networking opportunities
• Managing own pipeline through the CRM database to maximise opportunities, tracking and maintaining regular contact to stay up to date with pending projects & deals
• Completing admin duties in-line with your role and responsibilities

You will have:

• Minimum 2 years’ experience working in an office / field sales role
• Excellent verbal and written communication skills
• Consistent and proven over achiever with the motivation to earn “what you deserve”
• Self-motivated, organised, and detail oriented
• Consultative selling style with the ability to deal with customers at various levels
• Proficient in MS Office products (Word, Excel, Outlook, Teams) and CRM systems

You will get:

• Hybrid working options following probationary period 
• Uncapped monthly commission
• Company pension scheme
• Free onsite parking
• Progression opportunities
• Competitive holiday allowance 

If this sounds like the perfect career move for you then APPLY NOW!

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SENIOR COMMERCIAL RECRUITMENT CONSULTANT

 STOKE-ON-TRENT

 Are you a people-first professional with a proven track record in sales, recruitment, and/or business development? Ready to take your recruitment career to the next level with one of the UK’s fastest-growing agencies?

KPI Recruiting is growing — and so is our Commercial Division. We're on the lookout for a Senior Recruitment Consultant to lead from the front in our thriving Stoke-on-Trent office.

This is your chance to join a high-performing team with huge growth potential. You'll be instrumental in shaping client relationships, driving new business and mentoring others — all within a fast-paced, supportive environment where no two days are ever the same.


What You’ll Be Doing:
Given the opportunity to develop a warm desk of high value existing clients
Managing and expanding our portfolio of commercial clients
Leading business development activities to win new accounts
Acting as a trusted advisor to both clients and candidates
Crafting compelling job adverts and running multi-channel sourcing campaigns
Interviewing and placing top talent into key commercial roles
Negotiating terms, rates, and offers with confidence
Ensuring full compliance with recruitment and employment standards
Collaborating with colleagues and mentoring junior consultants on their growth plans
Driving personal and team targets — and celebrating the wins!

What We’re Looking For:
Proven experience in commercial recruitment (agency) or a strong background in B2B sales
A confident communicator with outstanding relationship-building skills
A commercial mindset with a hunger for success

Strong organisation and time-management capabilities
Experience working to KPI’s and financial targets
Bonus points if you know the Staffordshire market!

Why Join KPI Recruiting?
We’re not your average recruitment agency. We offer the tools, support and freedom to truly build something — and be rewarded for it.
Competitive base salary + uncapped commission
Ongoing training and access to industry-leading resources
Modern, vibrant workspace in the heart of Stoke-on-Trent

Fast-track career development and genuine promotion opportunities
A supportive, energetic culture with regular social incentives


If you’re ambitious, relationship-driven and ready to be part of something big — we would love to hear from you.

Keeley@kpir.co.uk I 01782 712230

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