An exciting opportunity has arisen for a Customer Service Administrator to join a well-established company based in the Runcorn area.

Shift base rota: 7am – 3:30pm / 8am – 4:30pm / 8:30am – 5pm / 9:30 – 6pm

Working 1 in 5 Saturdays, 8am – 12pm (one day off in the week)

Job Description

• Handling with a variety of incoming calls from customers to raise new work orders or discuss existing orders
• Handle a variety of incoming emails with queries
• Allocate orders using a ticket system
• Determine and diagnose faults first time through asking the right questions and allocating to the correct engineer for attendance or contract manager for quotations
• Ensure jobs are attended to within correct timescales
• Ensure all job technical details are recorded accurately in order to support the first visit access and fix for engineers and customers where possible
• Provide customers with updates on outstanding repairs
• Manage all notes effectively including the unscheduled tasks
• Communicate daily with engineers to support them with efficient completion of jobs during their day and request attendance for callouts
• Close down jobs accurately for invoicing
• Log complaints, compliments and dissatisfaction making sure that the detailed information reaches the correct person

The Successful Candidate

• Must have full driving licence and own vehicle
• Excellent communication skills both written and verbally
• Previous experience within in data entry, administration and scheduling
• Strong time management and punctuality
• Experience handling complaints

What’s On Offer

• Salary: £21,840 / increased to £23,500 after 6 months
• Hours: Shift base rota: 7am – 3:30pm / 8am – 4:30pm / 8:30am – 5pm / 9:30 – 6pm
• 20 days holiday
• Onsite parking
• Plus other benefits

INDCOM