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Customer Service Administrator


Job ID: 5748101

Runcorn, Cheshire, England
£21k - 23.5k per year

Job Type: Full Time


An exciting opportunity has arisen for a Customer Service Administrator to join a well-established company based in the Runcorn area.

Shift base rota: 7am – 3:30pm / 8am – 4:30pm / 8:30am – 5pm / 9:30 – 6pm

Working 1 in 5 Saturdays, 8am – 12pm (one day off in the week)

Job Description

  • Handling with a variety of incoming calls from customers to raise new work orders or discuss existing orders
  • Handle a variety of incoming emails with queries
  • Allocate orders using a ticket system
  • Determine and diagnose faults first time through asking the right questions and allocating to the correct engineer for attendance or contract manager for quotations
  • Ensure jobs are attended to within correct timescales
  • Ensure all job technical details are recorded accurately in order to support the first visit access and fix for engineers and customers where possible
  • Provide customers with updates on outstanding repairs
  • Manage all notes effectively including the unscheduled tasks
  • Communicate daily with engineers to support them with efficient completion of jobs during their day and request attendance for callouts
  • Close down jobs accurately for invoicing
  • Log complaints, compliments and dissatisfaction making sure that the detailed information reaches the correct person

The Successful Candidate

  • Must have full driving licence and own vehicle
  • Excellent communication skills both written and verbally
  • Previous experience within in data entry, administration and scheduling
  • Strong time management and punctuality
  • Experience handling complaints

What’s On Offer

  • Salary: £21,840 / increased to £23,500 after 6 months
  • Hours: Shift base rota: 7am – 3:30pm / 8am – 4:30pm / 8:30am – 5pm / 9:30 – 6pm
  • 20 days holiday
  • Onsite parking
  • Plus other benefits



Apply for this job:

Click here to apply for this job.

 Call ‘Hannah Baron’ on: 01925 637871
Email here

Job ref: HB - Cus Serv Admin