Customer Service Assistant

Location: Winsford, Cheshire

Hours: Monday - Friday, 8AM–4PM (occasional weekend work required)

Pay Rate: £12.21 per hour

Duration: Temporary - Ongoing

KPI Recruiting are proud to be supporting one of our core clients in Winsford during an exciting period of growth. We’re looking for Customer Service Assistants who are passionate about helping customers, solving problems, and contributing to a friendly, fast-paced team environment.

Key Duties

• Respond to customer enquiries via phone and email in a professional and helpful manner
• Process customer orders, returns, and exchanges accurately and efficiently
• Provide delivery information and liaise with couriers to resolve any issues
• Maintain accurate customer records and update internal systems
• Work closely with colleagues to meet department targets and ensure a positive customer experience
• Support the team with general administrative tasks and ad-hoc duties

Key Skills Required

• Excellent communication skills with a confident and friendly telephone manner
• Strong attention to detail and problem-solving abilities
• IT literate, with experience using CRM or order management systems
• Previous customer service experience is desirable
• A proactive, team-oriented approach with flexibility to work occasional weekends

If you’re looking to join a supportive teram and play a key role in delivering great customer experience, we’d love to hear from you!

For more information apply directly, email your CV over to EllieC@kpir.co.uk or call Ellie on 01270 589943

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