Desktop Support Analyst

  • £30k per year
  • Crewe, Cheshire, England
  • full-time

Desktop Support Analyst


Permanent position


Monday-Friday 8.30am-5pm

KPI Recruiting have the pleasure of working in conjunction with one of our core clients based in Crewe. A successful, growing global company that have been established for over 70 years and are committed to building solutions for a more sustainable and connected future.

We are currently looking to recruit a Desktop Support Analyst to join the IT team. This position will be based in the Crewe Head Office with travel to sites across the UK on a weekly basis.


  • Carry out support and maintenance of the group’s IT infrastructure including PCs, servers, printers, network equipment and telephony systems.
  • Carry out both hardware and software installations and upgrades.
  • Demonstrate a proactive approach in helping to mitigate risks, improve quality in an efficient manner and resolve issues that do occur.
  • Create and maintain documentation to support the use of information technology in the organisation and ensure change management processes are followed for all system changes.
  • Lead in the rollout of new hardware/software, office expansions, new offices, etc as required.

 Key skills required:

  • Good level of desktop support knowledge
  • Familiar with Service Desk ticketing systems
  • Ability to manage customer expectations and SLA’s
  • Experience of the following technologies:
    1. Windows 10
    2. Desktop hardware (Dell preferred)
    3. Microsoft Office
    4. Microsoft 365
  • Knowledge of IT Security fundamentals.
  • Experience of desktop builds and hardware installation and configuration.
  • Experience of practical troubleshooting within a Windows environment and dealing with users direct and/or by telephone.
  • Remote diagnostics and troubleshooting skills.

 Company benefits:

  • New, Modern offices with free onsite gym, breakout rooms and canteen
  • Rapidly expanding company
  • Technology driven culture
  • Life assurance and pension
  • Holidays
  • Local and online discounts
  • Cycle to work schemes
  • Service awards

For more information call Jodie on 01782 712230 or email your CV to  

Job ID: 4772248 / Job Reference: JJITFIELD

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