PART TIME ORDER PROCESSOR

CREWE

Monday – Friday 9AM – 3PM (30 HOURS PER WEEK)

£13.50 - £14.50PH **DOE**

KPI are supporting one of our large manufacturing clients, based in the heart of Crewe, for a new and exciting role based within the planning department. This role will form an integral part of the business, as you will be responsible for gaining information from various departments, working to strict deadlines and ensuring orders are amended.

• Liaising with various departments regarding orders
• Raise Instructions for customer orders
• Check information, ensuring all relevant documents are attached within strict deadlines
• Submitting jobs to the planning and production departments
• Liaise with the external Sales Manager and other team members regarding the order process
• Identify and process orders and stock discrepancies from customer schedules
• Administer relevant customer amendments to orders
• Monitor irregularities or changes
• Promptly respond to customer requests via email or phone; acknowledging emails within strict SLAs
• Prioritise workload in accordance with emails and calls received
• Building relationships with customers through regular telephone conversations and site visits
• Contact customers regarding payment of invoices
• Assist with continuous improvement projects, recommend potential improvements
• Ensure prompt and accurate filing of all customer orders and correspondence
• Ensure adherence at all times to the Company’s Quality Assurance Policies and Procedures
• Maintain compliance to appropriate standards, in line with current legislation and Company Environmental, Health & Safety procedures

SKILLS & EXPERIENCE

• Proven experience in order processing, customer service, or a related administrative role
• Excellent time management
• You must be assertive
• Be able to resolve conflict
• Excellent attention to detail
• The ability to work under pressure
• Willingness to learn
• The ability to prioritise tasks effectively
• Fast and accurate data entry skills.
• Good knowledge of Excel
• Confidence in email communication and good telephone skills.

For more information call Leanne on 01270 589 943 or email Leanne@kpir.co.uk

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted