PART TIME AFTERSALES SUPPORT 

CREWE 

£12.21 - £13.50 DOE 

KPI Recruiting have partnered with one of our prestigious Crewe based clients for the recruitment of a part time Aftersales Support. You will be responsible for supporting both customers and the service team, ensuring that goods are booked in for repair and managing the workflow of the business in a timely and efficient manner. 

YOUR NEW ROLE 

Acting as an integral part of the team, bringing together the customer service/ sales and repair team to ensure that you are planning jobs, ensuring all processes and procedures are running smoothly, monitoring any improvements that can be implemented. We are looking for well organised, customer centric people, with the ability to work to deadlines, use various IT packages, and manage the diary.

• Liaise with various other sites and stores regarding repairs and stock 
• Respond to enquiries 
• Book repairs onto the system 
• Negotiate price repairs 
• Ensure customer service is upheld at all times 
• Order stock and parts 
• Ensure all paperwork is complete and audit trails are kept 
• Ensure excellent client communication at all times 

YOU WILL BE

• Confident and well organised 
• Able to work to deadlines and targets 
• Confident managing a diary 
• A happy and personable approach
• Good problem solving ability 
• A strong work ethic and high quality standards 
• Proficient on MS Office packages 
• Manage a busy workload 
• Work on supplier website 

For more information call Leanne or Lily on 01270 589 943 or email Leanne@kpir.co.uk