Account Executive
Location: Stoke-on-Trent
Duration: Temporary Ongoing
Hours: Hybrid working pattern: Monday–Thursday, 9:00am–5:00pm or 8:00am–4:00pm, with 2 days in the office and 2 days working from home
Salary: £26,000 per annum

The role:

We’re currently recruiting for an experienced Account Executive to join a busy and fast-paced team in Stoke-on-Trent

Main duties:

• Provide day-to-day support to clients, consistently delivering high levels of customer service
• Build and maintain strong relationships with external clients and internal stakeholders
• Support senior account management in understanding client requirements and translating them into clear objectives and timelines
• Liaise with clients to identify required locations or define criteria for selecting operational sites
• Work collaboratively with coordination and field teams to ensure all briefing documentation and supporting materials are accurate, completed on time, and enable efficient delivery
• Monitor job acceptance and completion rates, escalating any shortfalls where necessary
• Manage and respond to communications across multiple channels, escalating recurring issues appropriately
• Carry out regular quality checks on submitted field data to ensure accuracy and consistency
• Produce basic reports using internal systems to demonstrate delivery against client objectives
• Provide relevant information to support accurate and timely invoicing processes
  Identify opportunities for process improvement and support implementation where required

About you:

• Ability to assess client requirements and develop appropriate, timely responses
• Confident communicating with senior stakeholders across both retail and supplier environments
• Proactive and solutions-focused mindset, with a strong drive to deliver high-quality work within deadlines
• Ability to identify gaps or weaknesses in proposals and recommend alternative approaches
• Clear and concise communication skills, both written and verbal
• Ability to build trust, rapport, and long-term professional relationships both internally and externally
• Competent user of Microsoft Excel, PowerPoint, and Teams

Interested? Call Esme on 01782 712230 or email esmes@kpir.co.uk
INDCOM