Account Manager – Internal Sales Team

Sandbach
£25,000 – £30,000 per annum (depending on experience)
28 days (including Bank Holidays)
8:00am – 5:00pm (Monday to Friday)

Overview:

We’re looking for a proactive and customer-focused Account Manager to join our internal sales team. This is a fantastic opportunity for someone with strong communication skills, a collaborative mindset, and a passion for delivering exceptional customer experiences in a fast-paced environment.

Key Responsibilities:

• Deliver first-class customer service, sales, and support as part of a dynamic internal team.
• Handle inbound calls confidently and professionally, selling to new and existing customers.
• Build and maintain strong relationships with internal and external stakeholders.
• Develop a deep understanding of the full product range to provide expert advice.
• Support team goals and contribute to a high-performance culture.
• Accurately report on sales activity, pipeline, and performance metrics.
• Show a strong desire to learn, grow, and progress within the role and business.

Key Performance Indicators (KPIs):

• Revenue: Achievement of monthly and quarterly sales targets.
• Gross Profit: Effective pricing and margin management.
• Customer Experience: Client feedback, Net Promoter Score (NPS), and retention rates.

Ideal Candidate Profile:

• Clear, confident, and professional communication skills, especially over the phone.
• Strong multitasking and prioritisation abilities.
• Team-oriented with a positive and collaborative attitude.
• Passionate about customer service and relationship-building.
• Goal-driven and comfortable working under pressure.
• Proficient with CRM systems, Microsoft Office, and digital tools.

Qualifications & Experience:

• Previous experience in a customer-facing or sales support role (preferred).
• A-levels or equivalent; a degree in Business, Marketing, or related field is a plus.
• Full UK driving licence (preferred for client visits).

Call 01270 589943 or email your CV to leanne@kpir.co.uk  

INDCOM