Administration Assistant

Location: Hybrid working – may require some travel around the Stoke-On-Trent area

Hours: Part time, 24 hours per week

Salary: £17,200 pro rata

The role:

We’re looking for an organised and dependable Administration Assistant to help coordinate daily operations. This role is key to supporting a well-run, welcoming, and safe environment for individuals in a community setting.

Responsibilities:

• Work closely with colleagues to coordinate property viewings, move-ins, and onboarding
• Stay informed on relevant benefits or entitlements to offer accurate guidance
• Collaborate with external agencies to help residents sustain their homes and avoid financial difficulties
• Support processes to prepare properties for new residents, keeping turnaround times efficient
• Ensure all responsibilities meet required legal, regulatory, and policy standards
• Arrange inspections and address maintenance or repair needs to uphold property quality
• Oversee the provision and upkeep of furnishings, appliances, and communal amenities
• Respond appropriately to reports of issues or disputes, following established procedures
• Handle feedback, concerns, and complaints in a timely and constructive manner
• Monitor and address tenancy breaches in line with relevant frameworks
• Keep service-related information accurate and up to date
• Carry out health and safety checks to maintain compliance across all properties

Key Requirements:

• Previous experience in property management or a related field is advantageous
• Understanding of housing law is desirable
• Excellent organisational skills, with the ability to manage multiple tasks
• Strong verbal and written communication skills
• Ability to plan and implement change effectively, with a focus on achieving results
• Demonstrates empathy and aligns with the company values
• DBS check required

Interested? Call Maria on 01782 712230 or email MariaP@kpir.co.uk

INDCOM