CUSTOMER SERVICE ADMINISTARTOR | STOKE -ON-TRENT |£26,000 PER ANNUM
MONDAY TO FRIDAY 9:00AM – 5:30PM

THE ROLE:

Our client is looking for an enthusiastic and detail-oriented Customer Service Administrator to join their busy and supportive team based in Newcastle. This is an excellent opportunity for someone who enjoys problem-solving, working collaboratively, and providing outstanding service to both customers and colleagues. In this role, you’ll be responsible for managing customer enquiries and returns, coordinating with internal departments, and ensuring that operations run smoothly on a day-to-day basis.

KEY RESPONSIBILITIES:

• Deliver professional, efficient, and friendly customer service across phone, email, and online platforms
• Manage customer queries, returns, and delivery issues — liaising with couriers and internal departments to ensure timely resolutions
• Support Sales and Purchasing teams with product and order-related enquiries
• Handle replacements, refunds, and aftercare to maintain a high level of customer satisfaction
• Maintain and update key operational reports such as delivery schedules and configuration planners
• Support online sales activity, including raising orders, checking listings, and monitoring stock levels
• Keep product descriptions, specifications, and images up to date across all sales channels
• Assist the Purchasing team by raising daily purchase orders and coordinating with suppliers
• Help maintain strong online customer feedback and platform ratings
• Collaborate effectively across departments, providing support and cover where required

ABOUT YOU:

• Minimum 2 years’ experience in a customer service or administrative position
• Excellent written and verbal communication skills
• Highly organised with strong attention to detail
• Ability to work under pressure and manage multiple tasks efficiently
• Positive, proactive, and team-oriented attitude
• Confident IT user, particularly with Microsoft Office (Excel, Outlook, Word); ERP system experience is an advantage
• Full UK driving licence preferred due to occasional travel between sites

Interested? Call Maria on 01782 712230 or email Mariap@kpir.co.uk

INDCOM