KPI Recruiting are looking for a Customer Service Advisor working for our client in Hadley, Telford on a permanent basis.

The role and responsibilities of the Customer Service Advisor include:

• Delivering first-class customer service
• Scheduling appointments for Warranty call outs
• Scheduling appointments for Commissioning, Assembly and Repairs
• Orders and invoices
• Answering the telephone promptly
• Dealing with telephone requests
• Transferring calls internally
• Managing and responding to complaints and enquiries
• Use product knowledge to build relationships
• Accurately record customer data in accordance with legal requirements under the Data Protection Act
• Support the Customer Service Supervisor with any other administrative duties, as required

Qualifications and Education Requirements:

• Experience working in a similar role
• Excellent communication skills
• The ability to work in a team
• Confident in dealing with telephone and email queries
• Ability to remain calm when dealing with emotional, difficult or distressed customers
• Quick and accurate keyboard skills and experience of using databases
• IT literate

Preferred Skills:

• Proven track record of telephone-based customer service
• Negotiation skills

Hours of work:

The hours of work for this Customer Service Advisor role are:

Monday to Friday 08:30am – 17:00pm

Salary:

As a Customer Service Advisor, you will be earning an annual salary of £20,500 with an annual bonus based on company performance.

If you would like to apply for this Customer Service Advisor role, please send your CV to alic@kpir.co.uk For further information regarding the role, don’t hesitate to call our Telford Office on 01952 797577.

About KPI Recruiting, we are a leading national recruitment agency led by a team of friendly and experienced recruitment professionals. We strive to provide a constantly excellent service to our candidates and clients alike.

Get in touch and join the KPI team.

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KPI Recruiting is an equal opportunity employer.