Customer Service Advisor

  • £20.5k per year
  • Hadley, Shropshire, England
  • full-time

KPI Recruiting are looking for a Customer Service Advisor working for our client in Hadley, Telford on a permanent basis.

The role and responsibilities of the Customer Service Advisor include:

  • Delivering first-class customer service
  • Scheduling appointments for Warranty call outs
  • Scheduling appointments for Commissioning, Assembly and Repairs
  • Orders and invoices
  • Answering the telephone promptly
  • Dealing with telephone requests
  • Transferring calls internally
  • Managing and responding to complaints and enquiries
  • Use product knowledge to build relationships
  • Accurately record customer data in accordance with legal requirements under the Data Protection Act
  • Support the Customer Service Supervisor with any other administrative duties, as required

Qualifications and Education Requirements:

  • Experience working in a similar role
  • Excellent communication skills
  • The ability to work in a team
  • Confident in dealing with telephone and email queries
  • Ability to remain calm when dealing with emotional, difficult or distressed customers
  • Quick and accurate keyboard skills and experience of using databases
  • IT literate

Preferred Skills:

  • Proven track record of telephone-based customer service
  • Negotiation skills

Hours of work:

The hours of work for this Customer Service Advisor role are:

Monday to Friday 08:30am – 17:00pm


As a Customer Service Advisor, you will be earning an annual salary of £20,500 with an annual bonus based on company performance.

If you would like to apply for this Customer Service Advisor role, please send your CV to For further information regarding the role, don’t hesitate to call our Telford Office on 01952 797577.

About KPI Recruiting, we are a leading national recruitment agency led by a team of friendly and experienced recruitment professionals. We strive to provide a constantly excellent service to our candidates and clients alike.

Get in touch and join the KPI team.


KPI Recruiting is an equal opportunity employer.

Job ID: 4814288 / Job Reference: CSAVSTELPM

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