Customer Service Administrator 

Crewe -  £21, 255 per annum - 37.5 hours per week

Calling all experienced customer service advisors looking for a new challenging role and the oppertunity for progression! Are you working in a Customer Service role that feels a little stale? Are you in need of a role which offers great opportunists and the chance to help vulnerable people who rely on your fantastic customer service and administration skills?

Based in Crewe, we are looking for a positive, empathetic and organised candidate to join a like minded team of advisors in a fast paced and busy office, you'll receive full training, opportunities to move up within the company and lots of benefits including a BLUE CARD MEMBERSHIP!

Duties

• Handling inbound calls from patients, relatives, carers and healthcare professionals
• Answering queries and troubleshooting device issues over the phone and email
• Receive patient referrals and setting up patients with new devices
• Managing device faults and scheduling technicians to jobs across the UK
• Accurately maintain and update patient and customer records
• Make outbound calls to patients to record compliance information

Key skills required:

• Strong communication skills including a natural telephone manner
• Good listening skills, really care about the customer and be resilient
• A can-do attitude
• Experience of communicating at all levels
• Experience of problem solving and resolving issues in a positive way
• Experience within a contact centre is desirable but not essential
• PC literate - using word, excel and outlook
• Administration skills and attention to detail

Call Leanne on 01270 549943 or send your CV to leanne@kpir.co.uk

 INDCOM