Customer Service Advisor

Location: Crewe, CW2 
Pay: £12.78 per hour
Contract: Temporary, ongoing
Hours: Shifts between 8:00am and 8:00pm Monday to Friday, including 2 out of 3 weekends - Saturday 9.00am-6.00pm/Sunday 10.00am-5.00pm

Duration: Temporary ongoing leading to permanent for the right candidate

The role:
We are currently recruiting for a Customer Service Advisor to join a well-established company based in Crewe.

This is an excellent opportunity for an experienced customer service professional who enjoys speaking with customers, resolving queries and working as part of a busy, supportive team.

You will be responsible for handling a high volume of inbound customer calls and providing a professional, helpful and efficient service. The role involves dealing with a variety of customer enquiries, claims and account-related queries, so confidence on the telephone and strong communication skills are essential.

Main Duties:

• Handling a high volume of inbound customer calls in a professional and friendly manner
• Responding to customer enquiries and resolving issues efficiently
• Supporting customers with various banking schemes and related queries
• Processing and managing customer claims
• Following up and chasing outstanding claims to ensure they are progressed efficiently
• Providing customers with clear and accurate information
• Recording customer interactions and updating internal systems accurately
• Escalating more complex queries where appropriate
• Working closely with colleagues and other departments to ensure a smooth customer experience
• Maintaining a high level of customer service while working in a fast-paced environment

About you:

• Previous customer service and call centre experience
• Excellent verbal communication skills
• Confidence when speaking to customers over the phone
• A professional and friendly telephone manner
• The ability to remain calm and helpful when dealing with complaints or challenging situations
• Strong attention to detail and accurate administration skills
• The ability to manage a high volume of calls while maintaining excellent customer service
• Good IT skills and confidence using computer systems
• A reliable and flexible approach to working hours

Interested? Call Esme on 01782 712230 or email esmes@kpir.co.uk

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