Job Title: Customer Service Coordinator  

Salary: £25,000-£28,000

Hours: Full-time, Monday-Friday 8:45am-5pm

Location: Stoke-on-Trent, Staffordshire

Responsibilities:

• Maintain clear and effective communication with customers.
• Handle incoming customer orders by checking availability, confirming prices, and agreeing on delivery dates before processing them in SAP. Keep customers informed of any potential delays.
• Coordinate sample requests, including pre-shipment samples when necessary.
• Dispatch samples via courier when IATA-trained personnel are unavailable.
• Regularly complete IATA training to ensure proper documentation for hazardous airfreight shipments and verify accurate drum labelling before dispatch.
• Record and follow up on customer complaints.
• Serve as an SAP Key User.
• Create and manage new customer accounts.
• Ensure that Customer Master Data remains current and accurate.
• Oversee the allocation of bulk finished materials in storage to fulfill upcoming customer orders, arranging PSS as needed.
• Collaborate with Production to plan canning schedules, particularly when a product is in limited supply.
• Process end-of-month consignment stock.
• Coordinate with the Logistics department if customers change delivery dates after transport arrangements have been made.

About you:

• Strong administrative skills.
• Excellent IT proficiency.
• A sound understanding of Microsoft Office
• Excellent interpersonal skills  
• Experience and ability to manage multiple tasks simultaneously
• Excellent time management

Interested? Call Olivia on 01782 712230 or email Oliviac@kpir.co.uk

INDCOM