Customer Service Coordinator | FULL TIME | THATCHAM | COMPETITIVE SALARY DOE | MONDAY TO FRIDAY | 8:00AM – 4:00PM

We are recruiting for a Customer Service Coordinator to join a friendly and supportive team based in Thatcham. This role involves providing customer service and administrative support to Sales Managers, managing customer orders, handling enquiries and ensuring customers receive an excellent level of service.

We are looking for an organised, proactive individual with strong communication and problem-solving skills who enjoys building relationships and working across different departments. Previous customer service or administration experience is essential, ideally within a manufacturing, packaging or production environment, although candidates with transferable experience are encouraged to apply.

Salary is competitive and dependent on experience.

Key Responsibilities

• Provide sales and administrative support to Sales Managers and key accounts.

• Manage customer enquiries and communications via telephone and email.

• Monitor customer stock requirements and forecast demand.

• Liaise with purchasing teams to ensure raw materials are available when required.

• Track customer orders and provide updates on progress and delivery times.

• Work closely with production, inventory, finance and sales teams to ensure smooth operations.

• Monitor stock levels and produce aged stock reports.

• Handle customer queries and complaints professionally and efficiently.

• Prepare customer and internal reports when required.

• Build and maintain strong relationships with customers.

• Support payment queries and liaise with finance teams to resolve account issues.

• Promote products and services while supporting wider business growth.

• Ensure customers receive an excellent level of service throughout the order process.

Skills & Experience

• Previous experience in a customer service, customer support or administrative role.

• Strong verbal and written communication skills.

• Experience handling customer enquiries via telephone and email.

• Excellent organisational and time-management skills.

• Strong attention to detail and problem-solving abilities.

• Confident liaising with customers and internal departments.

• Good IT skills, particularly Microsoft Word, Excel and Outlook.

• Ability to prioritise tasks and manage a busy workload.

• Ability to work independently and as part of a team.

• A proactive and customer-focused approach.

Advantageous Experience

• Customer Service or Administration NVQ qualification.

• Previous experience within a manufacturing, packaging or production environment.

• Experience supporting sales teams or managing key customer accounts.

• Knowledge of stock management, order processing or forecasting.

Working Hours: Monday to Friday, 8:00am – 4:00pm (37.5 hours per week).

Contract: Full-time, Permanent.

APPLY NOW!

Please note that, due to the high volume of applications we receive, only those candidates successfully shortlisted for the role will be contacted.

INDCOM