Customer Support Exec 

Crewe 

£25,000 to £29,000 

Monday to Friday 

Office Based 

Our client is a growing and customer-focused organisation seeking a proactive and enthusiastic Customer Support Agent to join their team in Crewe.

This is an excellent opportunity for a customer service professional who enjoys problem-solving, delivering outstanding customer experiences, and working within a fast-paced environment. The successful candidate will receive comprehensive training, ongoing support, and genuine opportunities for career progression.

The Role

As a Customer Support Agent, you will act as a key point of contact for customers, providing support via telephone and email. You will be responsible for resolving enquiries, managing complaints professionally, and ensuring a high standard of customer service throughout every interaction.

The role also involves supporting customers with technical service-related enquiries, including account administration and porting requests, making it ideal for someone who enjoys combining customer service with problem-solving.

Key Responsibilities

• Respond to customer enquiries via telephone and email in a professional and timely manner
• Provide accurate information regarding products, services, and processes
• Investigate and resolve customer issues efficiently and effectively
• Handle customer complaints with empathy and professionalism, working towards first-contact resolution where possible
• Support customers with service administration and porting-related enquiries
• Maintain accurate records of customer interactions and outcomes within a CRM system
• Follow up on outstanding issues to ensure customer satisfaction
• Liaise with internal teams to resolve technical or service-related queries
• Keep up to date with product knowledge, procedures, and industry developments
• Participate in ongoing training and team meetings

Candidate Requirements

The ideal candidate will possess:

• Previous customer service or customer support experience
• An excellent telephone manner and strong communication skills
• The ability to remain calm and professional when dealing with challenging situations
• Strong organisational skills and the ability to manage multiple tasks simultaneously
• A positive, outgoing, and customer-focused approach
• Excellent attention to detail and problem-solving abilities
• Good IT skills and experience using CRM systems
• A reliable and hardworking attitude with a desire to learn and develop

What's on Offer?

• Competitive salary
• Bonus scheme
• Monday to Friday working hours
• Early finish on Fridays
• Friendly and supportive team environment
• Monthly incentives and staff events
• Full training and ongoing development
• Clear opportunities for career progression
• Health benefits package following successful completion of probation

If you're a motivated customer service professional looking to join a growing organisation where you can develop your skills and build a long-term career, we'd love to hear from you.

Call 01270 589943 or email your CV to leanne@kpir.co.uk

INDCOM