1st Line Support Engineer

Monday–Friday | 9:00–17:30

We are looking for a motivated and customer-focused 1st Line Support Engineer to join our growing team. This role is suitable for someone with existing support experience or someone eager and willing to learn who is looking to start their career in IT and support line. 

The Role

You will be the first point of contact for customers, helping them with queries, resolving issues, and providing a friendly and professional support experience. You will work as part of a supportive team and will receive training to help you develop your technical skills.

Key Responsibilities

• Answer customer queries by phone and email

• Help customers with issues related to their phone systems and connectivity

• Guide customers through simple troubleshooting steps

• Log and update support tickets accurately

• Keep customers updated and provide clear communication

• Support new customer onboarding, including setting up users and equipment

• Escalate more complex problems to senior team members when needed

• Keep documentation and records up to date

What We’re Looking For

• Eager and willing to learn

• Strong problem-solving skills

• Clear and confident communication

• Calm, organised, and able to manage multiple tasks

Desirable (Not Essential)

• Experience in an MSP or telecoms environment

• Knowledge of VoIP, Microsoft Teams Phone, or similar tools

• Certifications such as CompTIA Network+

• Basic understanding of IT or networks

What We Offer

• Competitive salary (dependent on experience)

• Training and certification opportunities

• Clear progression into senior support or engineering roles

• Supportive team environment and modern tools

If you are enthusiastic, willing to learn, and looking for a role where you can grow your skills and build a long-term career, we would love to hear from you. Please apply with your CV to leanne@kpir.co.uk or call 01270 589943

INDCOM