Import Administrator

Location: Stoke-On-Trent
Hours: Monday to Friday, Full-Time

About the Role

Our client is currently looking for an Import Administrator to join their busy and fast-paced operations team. This role plays a key part in ensuring the smooth coordination of import shipments across Europe, providing essential administrative and operational support.

Key Responsibilities

• Coordinate and arrange European cargo collections and manage customer bookings
• Liaise with European partners and agencies to ensure a seamless service
• Check and process commercial invoices accurately
• Communicate with internal departments including customs, transport, and warehouse teams
• Provide quotations for European import shipments
• Prepare domestic delivery documentation for transport
• Input shipment details, costs, and charges into the transport management system
• Prepare unloading lists for warehouse operations
• Maintain accurate and up-to-date administrative records
• Ensure effective communication across departments to support timely delivery of goods
• Manage spreadsheets and track shipment data
• Handle customer queries and resolve issues in a professional and timely manner
• Respond to customer enquiries via phone and email
• Support continuous improvement of internal processes
• Assist with additional tasks as required by management

Requirements & Skills

• Previous experience in an administrative or customer service role
• Experience within logistics, freight forwarding, or European import/export operations is highly desirable
• Understanding of import customs procedures and documentation (e.g. T1/T2) is advantageous
• Strong communication skills and ability to build relationships with internal and external stakeholders
• Good working knowledge of Microsoft Office (Excel, Word, Outlook)
• High level of accuracy and attention to detail
• Ability to prioritise workload and manage time effectively in a fast-paced environment
• Willingness to learn new systems and processes quickly

 If you are interested in this position please apply directly or email your CV over to MariaP@kpir.co.uk You can also call Maria on 01782712230