Project Administrator

Location: Stoke-on-Trent
Salary: Up to £29,000 per annum (DOE)
Hours: Full-time, Monday to Friday, 8:30am - 5:00pm

The role

Our client is a well-established and growing business seeking a Project Administrator to join their team in Stoke-on-Trent.

This is an excellent opportunity for an organised and proactive individual with experience in project coordination, sales support or administration to play a key role in supporting customer projects from order through to completion. Working closely with customers and internal teams, you will help ensure projects are delivered efficiently, on schedule and with a high level of service.

Key Responsibilities

• Support Regional Sales Managers throughout the sales and project lifecycle
• Coordinate customer projects from order placement through to completion
• Act as the main point of contact between customers and internal departments
• Monitor project progress and ensure key milestones are achieved
• Liaise with Sales, Technical, Customer Service, Logistics and Manufacturing teams to ensure smooth project delivery
• Prepare quotations, project documentation and customer communications
• Maintain accurate CRM records and project tracking information
• Schedule meetings and coordinate follow-up actions
• Manage customer enquiries, ensuring prompt and professional responses
• Identify potential project risks or delays and escalate where appropriate
• Produce reports and project updates for the Sales leadership team
• Support continuous improvement initiatives across project processes
• Undertake additional duties as required to support the business

About You

• Previous experience in a Project Coordinator, Project Administrator, Sales Support, Customer Service or Administration role

• Experience working within the construction industry or a good understanding of construction products and systems
• Knowledge of the construction project lifecycle
• Experience using CRM and/or ERP systems
• Excellent organisational skills with strong attention to detail
• Ability to prioritise and manage multiple projects simultaneously
• Strong written and verbal communication skills
• Proficient in Microsoft Office, particularly Word and Excel
• Customer-focused with excellent stakeholder management skills
• Proactive problem-solving ability and a positive, can-do attitude
• Strong IT skills

Desirable

• Degree in Business, Project Management, Construction Management or a related discipline
• Experience working with technical documentation and project specifications
• Familiarity with CAD, Rive or similar industry software