SALES ORDER PROCESSOR
GOLBORNE
£28,000

Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? One of our trusted clients—a well-established brand in the home and lifestyle sector—is looking for a Customer Engagement Advisor to join their dedicated team.

About the Role:

This is a fantastic opportunity to be part of a busy customer care office where your focus will be on providing a superior experience to both internal and external customers. You’ll be handling orders, queries, and discrepancies across multiple channels, while working closely with other departments to support and improve business operations.

Key Responsibilities:

• Process customer orders accurately and efficiently
• Respond to enquiries and resolve complaints with professionalism and empathy
• Collaborate with sales and specification teams to ensure seamless customer support
• Use internal systems to analyse customer needs and report insights
• Suggest improvements to enhance departmental performance
• Participate in training and development relevant to systems, products, and customer care
• Support the team with occasional overtime when required

What Great Looks Like:

• Deep understanding of customer needs and business processes
• Timely and cost-effective resolution of customer issues
• Clear and professional communication, both written and verbal
• Ability to handle challenging situations with a calm and friendly approach
• Strong product knowledge and familiarity with internal systems
• Active participation in meetings and adherence to company values and policies

Ideal Candidate Profile:

• Experience in customer service or administrative roles
• Proficient in Microsoft Office and other relevant systems
• Excellent communication and listening skills
• Strong attention to detail and problem-solving abilities
• Adaptable and resilient under pressure

This is more than just a customer service role—it’s a chance to be part of a team that values collaboration, continuous improvement, and delivering excellence. If you’re someone who enjoys making a difference and thrives in a structured, supportive environment, we’d love to hear from you

Call Willow on 01270 589 943 or email Willowd@kpir.co.uk

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