Scheduling Administrator

  • £19.5k - 20.5k per year
  • Burslem, Staffordshire, England
  • full-time

I am currently recruiting for my client who is based in the heart of Stoke on Trent for an experienced Scheduler/ Planner to join the team where you will be working for an extremely reputable firm. Onsite parking available!

Salary: £19,500.00-£21,000.00 per year

Job Types: Full-time, Permanent


  • New modern offices / building
  • Fully Covid-19 complaint with protective screens, sanitising and social distancing in place
  • Company Pension
  • Holidays
  • Staff Discounts
  • Company Events
  • Training & Mentorship

Variety of Work Reports To: The Scheduler/Planner will report to the Contract Managers and Directors.

Job Overview: This role will involve working alongside a busy repairs / maintenance and servicing team. Within this role you will be required to liaise with residents and a multi-skilled workforce to ensure that maintenance is completed effectively across a time management schedule. The Scheduler/Planner will co-ordinate a field team with reactive call out visits. Quoting for work that is required including sourcing materials and calculating labour.

They will have a good understanding of time management and be experienced in scheduling and organising jobs and cover.

Must have a clear understanding of geographical regions and be able to schedule jobs for engineers in-line with economical and time saving measures.

Responsibilities and Duties

  • Schedule Service/Breakdown jobs in for various Engineers on a daily basis
  • Speaking to customers and uploading maintenance jobs needing to be carried out
  • Type up all related paperwork and update spreadsheets/planners
  • Order materials and pass all relevant paperwork to the Stores man
  • Complete and collate associated paperwork
  • Scan relevant paperwork and send to clients
  • Complete monthly valuations and raise invoices
  • Log service dates and update databases
  • Log any repairs
  • Deal daily with tenant enquiries and assist Contract managers wherever necessary
  • Raise Invoices and pass to Accounts along with payments
  • Make sure Engineers Work Planners are full on a daily basis
  • Update clients
  • Receive material Invoices from Suppliers and update costings database
  • Process Engineers Out of Hours Call Out time sheets and paperwork and pass for payment


  • A Minimum of 5 x GCSE’s Grade A-C (Including Math’s & English)
  • Administration and Customer Service Qualifications
  • A minimum of 3 years scheduling/planning experience
  • Be friendly and hardworking with excellent attention to detail
  • Excellent organisational and project management skills
  • Exceptional telephone manner and attitude towards customers and clients
  • Solid Computer skills
  • Have excellent geographical knowledge

Please call Sophie on 01782 712 230 or email 

Job ID: 4129007 / Job Reference: LJ Scheduler

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