Senior Maintenance Contracts Manager |  £45,000 + Car Allowance | Wigan | Monday to Friday 8.00am - 4.00pm, Permanent

KPI Recruiting is working with a well-established business based in the Wigan area who are looking to appoint an experienced Senior Maintenance Contracts Manager on a full-time, permanent basis.

Key Responsibilities

• Take overall responsibility for the successful delivery and performance of multiple maintenance contracts across a range of client sites.

• Manage existing planned and reactive maintenance contracts, ensuring all service level agreements (SLAs), KPIs and contractual obligations are consistently achieved.

• Oversee the coordination and delivery of maintenance works, including scheduling engineers, subcontractors and suppliers to ensure efficient service delivery.

• Maintain and develop existing client relationships, acting as the senior point of contact for key accounts.

• Conduct regular client meetings and site visits to review performance, identify requirements and ensure high levels of customer satisfaction.

• Identify opportunities to grow existing accounts through additional works, contract renewals, variations and upselling services.

• Proactively generate new business opportunities and develop relationships with prospective clients to expand the maintenance portfolio.

• Prepare accurate estimates, quotations and costings for reactive maintenance, planned works and small construction projects.

• Monitor contract profitability, budgets and commercial performance, identifying opportunities to improve margins and operational efficiency.

• Prepare monthly sales and contract progress reports for the senior leadership team.

• Support tender submissions, pricing exercises and bids for new maintenance contracts.

• Maintain and improve existing operational systems and processes to support the continued growth of the maintenance division.

• Ensure all works are delivered in accordance with relevant health and safety legislation, compliance standards and company procedures.

• Manage and support an office-based team member, ensuring effective communication, organisation and day-to-day coordination.

• Deal with client escalations, technical queries and service issues professionally and efficiently.

Skills & Experience Required

Skills:

• Significant experience in a senior maintenance, facilities management, construction or building services management role (required).

• Strong background in managing planned and reactive maintenance contracts (required).

• Previous experience managing multiple client contracts and maintaining long-term customer relationships (required).

• Proven commercial experience, including estimating, pricing, quotations, contract management and monitoring profitability (required).

• Strong understanding of building fabric, general building maintenance and construction methodologies (required).

• Previous experience within a construction trade, such as joinery, plastering, ceiling fixing or a similar discipline (required).

• Experience identifying business development opportunities, securing additional works and growing existing client accounts (required).

• Confident managing subcontractors, suppliers and operational teams.

• Excellent communication and relationship-building skills, with the ability to engage confidently with clients and senior stakeholders.

• Strong organisational skills with the ability to manage multiple contracts and competing priorities.

• Proficient in Microsoft Office, particularly Excel, Outlook and Word (required).

• Full UK driving licence and willingness to travel to client sites (required).

What's on Offer

• Circa £45,000 basic salary, depending on experience.

• Company car allowance.

• Full-time, permanent position.

• Opportunity to take ownership of an established maintenance portfolio.

• The chance to play a key role in developing and expanding a growing maintenance division.

• Direct exposure to and involvement with the senior leadership team.

• Long-term career progression within a growing business.

Apply now! Alternatively, contact the Commercial Team on 01942 597215 or email Gemmap@kpir.co.uk.

Please note that due to the high volume of applications we receive, only candidates who are successfully shortlisted for the role will be contacted personally.

INDCOM