Senior Hospitality and Events Manager

Location: Stoke

Hours: Monday to Friday, 9am – 5.30pm

Salary: £45,000 per annum

Role Overview: 

We’re recruiting on behalf of a leading national firm seeking a confident, experienced Senior Hospitality & Events Manager to lead its growing team. This pivotal role oversees the delivery of high-quality hospitality and events across a national office network, ensuring every internal and client-facing experience reflects premium standards and genuine care.

This is an ideal opportunity for a relationship-driven leader with a passion for service excellence and operational coordination.

Key Responsibilities:

• Overseeing and mentoring the Hospitality & Events team, fostering a collaborative culture focused on service excellence and accountability
• Deputising for the Group Hospitality Manager by providing direction, handling queries, leading meetings, and maintaining strategic alignment during absences

• Assisting in shaping and executing the national hospitality and events strategy in line with business goals and brand values
• Overseeing smooth, high-standard delivery of hospitality and events across all locations
• Acting as a key contact for stakeholders, suppliers, and clients with confident, professional communication
• Embedding a people-first approach that prioritises trust and meaningful engagement
• Using systems like Zendesk, Outlook, and booking tools to manage activity efficiently while maintaining a personal touch
• Leading the planning and execution of major hospitality campaigns, events, and bespoke experiences
• Overseeing procurement, supplier relationships, and logistics to ensure consistency and value
• Managing resources and aligning delivery with demand to ensure consistency and continuous improvement
• Ensuring adherence to hygiene, food safety, and risk procedures, and identifying training needs across the team

Required Skills and Qualifications:

• Able to communicate confidently with stakeholders, clients, and team members
• Proficiency with booking, inbox, and project tools to enable efficient, people-focused service
• Able to deliver seamless operations
• Strong logistical, time management, and admin skills
• Experience managing budgets and supplier contracts with commercial awareness
• Proficiency ensuring compliance with food hygiene and health & safety standards

Interested? Call Meg on 01782 712230 or email MegW@kpir.co.uk for more information.

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