IT Technical Support

Location: Hanley

Hours : Monday to Friday ,8am – 4pm

Salary: Up to £25,000 (DOE)

The Role:

Our client is seeking an organised and proactive IT & Systems Support Assistant to provide first-line technical support, manage CRM administration, and ensure smooth onboarding and system use for staff. This is a varied role combining IT troubleshooting, system management, and user support.

Key Responsibilities:

• Provide first-line IT support (password resets, Outlook/Teams, printers, Wi-Fi, VPN, OneDrive, meeting room kit)
• Escalate issues to IT providers with clear documentation and resolution steps
• Support new starter onboarding: set up M365 accounts, assign licences, configure email/Teams/SharePoint access, provision devices, and ensure Day 1 handover runs smoothly.
• Maintain equipment logs, stock of accessories, and ensure devices are secure, up to date, and fully functional
• Administer CRM system: manage users, permissions, picklists, data hygiene, dashboards, and reports
• Build simple CRM automations and support KPI/dashboards for staff
• Create and maintain user guides and process documentation
• Support digital awareness initiatives (e.g., phishing alerts, safe handling tips).
• Provide on-site IT support for key events, ensuring equipment and systems are tested in advance
• Work with the Digital Systems Manager to pilot new technologies, process improvements, and system automations

About You:

• Hands-on IT troubleshooting experience (hardware/software)
• Knowledge of Microsoft 365, Teams, and basic CRM administration
• Strong problem-solving and documentation skills
• Organised with the ability to manage multiple tasks and priorities
• Flexible, proactive, and willing to learn new technologies

This role is a fantastic opportunity for someone with an interest in IT, systems, and process improvement, offering hands-on involvement and professional growth.

Interested? Call Maria on 01782 712230 or email Mariap@kpir.co.uk

INDCOM