Customer Service Associate – Temp (Ongoing)

 Crewe | Hybrid |  £14.83 per hour | 36 hours per week

We’re currently recruiting on behalf of our client for an experienced Customer Service Associate to join their team in Crewe on a temporary ongoing basis – with an immediate start available.

 About the Opportunity

Due to multiple absences within the team, our client is looking for extra support within their Customer & Consumer Services function.

This is a fantastic opportunity to join a well-established organisation where you’ll play a key role in delivering a high standard of service across a busy, fast-paced environment.

 The Role

Working as part of a collaborative team, you will act as a central point of contact for customers and internal stakeholders, ensuring queries and orders are handled efficiently and professionally.

Key responsibilities include:

• Managing customer enquiries, complaints, and service requests end-to-end
• Processing orders, billing, credits, debits, and refunds
• Monitoring orders and ensuring compliance with processes and regulations
• Acting as a SPOC for customers, suppliers, and internal teams
• Supporting reporting, escalations, and administrative processes
• Meeting performance KPIs around service delivery and resolution times
  

 What We’re Looking For

We’re keen to speak with candidates who have:

• Previous experience in a customer service role (minimum 1 year)
• Strong communication and problem-solving skills
• The ability to manage multiple priorities in a fast-paced environment
• Good working knowledge of Microsoft Office
• A proactive, team-focused approach

Experience with systems such as SAP is desirable but not essential, as training will be provided.

 Working Pattern

• 36 hours per week
• Shift pattern between 7:00am – 5:30pm (early and late rotations)

 Location & Flexibility

• Based in Crewe
• Initially fully office-based for training
• Hybrid working available once training is complete

 Pay & Contract

• £14.83 per hour
• Temporary ongoing assignment
• Immediate start available

 Why Apply?

• Opportunity to gain experience with a leading, structured customer service operation
• Supportive team environment
• Hybrid flexibility after training
• Fast turnaround recruitment process

 Interested?

If this sounds like the right fit for you, apply today or get in touch for more details. Willow: 01270-589943 / willowd@kpir.co.uk

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