Customer Service Advisor

Location: Crewe
Contract: Temporary – 3 Months
Pay Rate: £12.76 per hour
Hours: Part Time

Are you a friendly, customer-focused individual who enjoys helping people and finding solutions? We’re looking for a Customer Service Advisor to join a team in Crewe on a temporary 3-month basis.

This is a great opportunity for someone with previous customer service experience who is confident communicating with customers and can provide a professional and positive experience across every interaction.

Key Duties

• Deliver a friendly, professional and customer-focused service across all interactions.
• Respond to customer enquiries promptly and efficiently via telephone and email.
• Accurately process customer orders, returns, payments and refunds.
• Keep up to date with new products, services and business updates to ensure customers receive accurate information.
• Investigate and resolve order-related queries, taking ownership of issues and identifying effective solutions.
• Build positive relationships with customers and ensure their needs are understood and addressed.

Key Skills & Experience

• A minimum of 2 years’ customer service experience is required.
• Excellent verbal and written communication skills.
• A positive, approachable and professional manner.
• Confident communicating with customers via both phone and email.
• Strong problem-solving skills with the ability to resolve queries effectively.
• Good attention to detail and the ability to work efficiently in a busy environment.

If you are interested in the role please apply directly or you can email your CV over to EllieC@kpir.co.uk. You can also call Ellie on 01270 589943.

INDCOM

Production Team Leader (Days & Noons)

Location: Newmarket
Salary: Up to £32,406.40 per annum

Shift Patterns

AM Shift
Monday – Friday or Tuesday – Saturday (5:30am – 2:00pm)

• Working 2 Saturdays per month is required.

PM Shift
Monday – Friday (1:45pm – 10:00pm)

Role Purpose

We are seeking an experienced and motivated Production Team Leader to lead our client’s production operations at their food manufacturing facility. The successful candidate will be responsible for ensuring production targets are achieved while maintaining outstanding standards of safety, quality, legality and team engagement.

The role requires a proactive leader who can effectively manage production performance, drive continuous improvement and ensure operational excellence across manufacturing activities.

Key Responsibilities

Leadership & Team Management

• Lead and inspire production teams to achieve performance goals
• Foster a positive working culture built on respect, accountability and teamwork
• Manage staff performance and employee engagement across the shift
• Coordinate labour resources effectively to meet operational requirements
• Deliver coaching, development and training support to team members

Operational Excellence

• Ensure the smooth and effective running of production lines and processes
• Drive achievement of KPI targets relating to output, efficiency, waste and downtime
• Ensure packaging and raw materials are available to support production schedules
• Monitor line performance and implement corrective actions where necessary
• Escalate equipment and operational issues promptly to Engineering and Management teams

Quality & Food Safety

• Maintain compliance with product specifications, HACCP principles and GMP standards
• Ensure CCPs and quality checks are completed correctly and recorded accurately
• Promote product quality awareness throughout the team
• Reduce waste and improve yields through effective process control
• Ensure accurate completion of all production and quality documentation

Health, Safety & Compliance

• Promote and maintain a safe working environment
• Ensure company Health & Safety policies and legal obligations are adhered to
• Investigate and report hazards, incidents and non-conformances
• Support site-wide health, safety and continuous improvement programmes

Continuous Improvement

• Identify opportunities to improve productivity, quality, hygiene and safety standards
• Support the implementation of process improvements and operational efficiencies
• Encourage team involvement in solving problems and reducing waste
• Use production data to identify trends and support improvement initiatives

Reporting & Systems

• Complete all required Defacto and Redzone reporting activities
• Ensure accurate recording of waste, downtime and yield information
• Provide clear shift handovers and performance updates
• Maintain compliance with all work order and process management requirements

Skills & Experience Required

Essential

• Experience leading teams within a food manufacturing environment
• Demonstrable people management and performance management experience
• Strong communication and organisational skills
• Knowledge of GMP, HACCP, Food Safety and Hygiene Standards
• Understanding of Health & Safety legislation and compliance
• Allergen awareness knowledge
• Competent IT skills

Personal Competencies

• Strong leadership and motivational skills
• Effective problem solver with a logical approach
• Ability to remain calm under pressure and manage unexpected situations
• Strong planning and organisational capability
• Continuous improvement mindset
• Excellent relationship-building and team development skills

Desirable Qualifications

• ILM Level 3 or equivalent leadership qualification
• Experience using Defacto
• IOSH qualification
• Allergen Training
• Level 2 Food Safety
• Level 2 Health & Safety qualification, including Manual Handling

If this opportunity sounds like the right fit for you, we’d love to hear from you. Apply today or send your CV to MariaP@kpir.co.uk

INDCOM

Senior HR Advisor (part time)
Newcastle-under-Lyme, Staffordshire
Salary: Up to £45,000 per annum pro rata
Part-Time (3–4 Days per Week) | Flexible Working Available
Office Hours: 8:30am–5:30pm

We are seeking an experienced, approachable and commercially minded Senior HR Advisor  to join our client’s growing business on a part-time basis. This is an excellent opportunity for an HR professional looking for flexibility while maintaining a meaningful and influential role within a successful organisation.

Working closely with the Managing Director and senior management team, you will provide hands-on operational HR support, ensuring people processes are effective, compliant and aligned with business needs. You will be a trusted adviser to managers and employees, helping to maintain a positive, professional and well-managed working environment.

This role offers flexibility around working arrangements and would suit a confident HR generalist who enjoys working autonomously and building strong relationships across the business.

Key Responsibilities:

• Act as a trusted HR adviser to the Managing Director and senior leaders of the business
• Provide practical guidance on performance management, absence, conduct, capability, grievance and disciplinary matters
• Coach and support managers in effective people management and employee conversations
• Maintain and review employment contracts, the employee handbook, HR policies and standard documentation
• Ensure the business remains up to date with UK employment legislation and recommend appropriate changes
• Support recruitment, onboarding, probation reviews, contractual changes, statutory leave processes and offboarding activities
• Act as an approachable and confidential point of contact for employees requiring HR guidance and support.
• Maintain accurate employee records and support HR reporting requirements
• Identify opportunities to improve HR processes, employee engagement and the overall employee experience
• Promote a positive workplace culture while balancing commercial objectives with best-practice HR solutions

Essential Skills & Experience:

• Strong generalist HR experience at Senior HR Advisor or HR Manager level
• Excellent knowledge of UK employment law and employee relations
• Experience providing independent advice and support to managers and senior leaders
• Commercially aware, with the ability to deliver pragmatic HR solutions
• Strong communication, organisational and documentation skills
• Professional, discreet and able to build credibility and trust at all levels
• Self-motivated and comfortable working within a standalone or small HR function

Ideally, you will have:

• CIPD Level 5 qualification
• Previous experience within an SME environment
• Experience within engineering, manufacturing, technical, distribution or B2B sectors

If this opportunity sounds like the right fit for you, we’d love to hear from you. Apply today or send your CV to MariaP@kpir.co.uk.

INDCOM

Customer Service Administrator

Location: Crewe
Salary: £12.71 per hour
Job Type: Temporary to Permanent
Hours: Shift Work

We are currently recruiting for a Customer Service Administrator to join our client’s team in Crewe on a temporary-to-permanent basis.

This is a great opportunity for someone with strong administration and customer service skills who is organised, professional, and able to work effectively in a fast-paced environment.

Key Duties

• Monitor and respond to emails and customer enquiries.
• Process daily paperwork received from all sites.
• Accurately file, maintain, and archive documentation.
• Respond to customer enquiries promptly and professionally.
• Liaise effectively with both internal and external customers.
• Take incoming calls and communicate any issues in a professional and timely manner.
• Ensure all information is accurate, checked, and kept up to date.
• Promote a positive health and safety culture through your individual actions and behaviours.

Key Skills Required

• Excellent communication and customer service skills.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Confident and professional telephone manner.
• Good written communication skills.

How to Apply

If you are interested, please apply directly or send your CV to EllieC@kpir.co.uk.

Alternatively, call Ellie on 01270 589943 for more information.

INDCOM

HR Advisor

Stoke on Trent

Monday to Friday I Full time I with flexibility around start and finish times to suit you

Are you a hands-on HR professional who loves solving people challenges and using data to drive better business decisions?

We're looking for an experienced HR Advisor to join our clients HR team and play a pivotal role in supporting managers, resolving employee relations matters, and providing valuable people insights across the business.

This is an excellent opportunity for a proactive and commercially minded HR professional who thrives in a fast-paced environment. We're particularly interested in HR professionals with strong Employee Relations expertise who enjoy managing complex caseloads while also using HR metrics and trends to identify opportunities, reduce risk, and support business performance.

Working closely with the HR Manager, you'll provide practical, hands-on support across the full employee lifecycle, helping managers navigate people matters confidently while ensuring compliance with employment legislation and best practice.

What You'll Be Doing;

Employee Relations

Employee Relations will be a key focus of this role. You'll:

• Manage a varied ER caseload including disciplinary, grievance, absence, performance, probation and flexible working matters
• Lead and support workplace investigations from start to finish
• Provide expert guidance to managers on employment law and HR best practice
• Prepare for and attend disciplinary, grievance and appeal hearings
• Coach managers to build confidence in handling people matters effectively
• Promote proactive and informal resolutions wherever possible
• Ensure all cases are managed fairly, consistently and in line with legislation and company policies

Data, Reporting & HR Insights

We're looking for someone who is not only people-focused but also data-driven. You'll:

• Produce and analyse HR reports and people metrics
• Monitor trends in absence, turnover, employee relations activity and engagement
• Use data to identify risks, opportunities and areas for improvement
• Provide meaningful insights that support business decision-making
• Help develop reports and dashboards that drive action and improve organisational performance

HR Operations

• Build trusted relationships with managers and employees across the business
• Support recruitment, onboarding and probation processes
• Prepare contracts, offer letters and employee correspondence
• Maintain accurate HR records and systems
• Assist with policy reviews and continuous improvement initiatives
• Support employee engagement and wellbeing programmes

What We're Looking For;

• Previous experience in a HR Advisor role with significant Employee Relations responsibility
• Strong knowledge of UK employment law and HR best practice
• Proven experience managing complex ER cases from investigation through to outcome
• Confident advising and influencing managers at all levels
• Strong analytical skills with the ability to interpret and present HR data
• Experience producing HR reports and identifying trends
• Minimum of CIPD Level 3 qualified

Apply Now or please contact keeley@kpir.co.uk 01782 712230

Please note that due to the high volume of applications we receive, only those shortlisted will be personally contacted.

INDCOM

Outbound Sales Advisor

Crewe 
Full Time | 40 Hours Per Week
Competitive Salary + Bonus Opportunities

Are you a confident communicator with a passion for sales and customer service? We're looking for a motivated Outbound Sales Advisor to join our growing team and help drive sales through outbound calling, lead generation, and customer relationship building.

This is a fantastic opportunity to join a supportive, target-driven environment where your success is recognised and rewarded.

What You'll Be Doing

• Contact existing and prospective customers to promote our products and services.
• Identify sales opportunities and upsell our own-brand products.
• Build and maintain strong customer relationships.
• Manage warm leads and sales pipelines through our CRM system.
• Achieve individual and team sales targets and KPIs.
• Deliver exceptional customer service on every interaction.
• Work closely with Customer Service and other departments to maximise sales opportunities.
• Keep customer records accurate and up to date.

What We're Looking For

• Previous sales, telesales, or customer service experience - 6 months plus. 
• A confident and professional telephone manner.
• Strong communication and relationship-building skills.
• Target-driven with a positive attitude and desire to succeed.
• Good IT skills, including Microsoft Office and CRM systems.
• A team player who enjoys contributing to a shared goal.

What We Offer

Full training and ongoing coaching
Supportive team environment
Career development opportunities
Performance-related incentives and rewards
Employee discounts on products and services

Available Shift Patterns

Option 1: Monday to Friday (40 Hours)

• Monday: 08:50am - 7:30pm
• Tuesday to Thursday: 08:50am - 5:20pm
• Friday: 08:50am - 3:20pm

Option 2: Monday to Thursday (40 Hours)

• Monday to Thursday: 08:50am - 7:30pm

If you're enthusiastic, customer-focused, and motivated by achieving results, we'd love to hear from you. Apply today and become part of a team committed to delivering outstanding service and driving business growth. 

Call Leanne 01270 589943 or email your CV to leanne@kpir.co.uk

INDCOM

FLEET CO-ORDINATOR | £28,000 per anum | Warrington

Monday – Friday | 08:00 – 16:30

KPI Recruiting are currently looking for a proactive and organised Fleet Co-ordinator to join a busy Head Office team in Warrington. This is a fantastic opportunity for someone with previous fleet administration or vehicle management experience to take ownership of a fleet of over 80 vehicles, including cars and vans.

The successful candidate will be responsible for the day-to-day administration, co-ordination and management of the fleet, ensuring vehicles, drivers, compliance and maintenance are managed efficiently.

Key Responsibilities

• Prioritise and manage a fleet of over 80 vehicles, including cars and vans.
• Prepare vehicles for new contract start dates and co-ordinate vehicle handovers and collections.
• Set up new drivers on vehicle management systems, including Fleet Check and Quartix.
• Maintain accurate fleet inventory and driver data, including new starters, leavers and changes to eligibility or dates.
• Co-ordinate driver training, fuel cards and alternative vehicle arrangements.
• Manage insurance matters, MOTs, parking permits, driving offences and other vehicle management issues.
• Monitor Congestion Charge, Dart Charge, ULEZ and toll requirements.
• Liaise with lease companies regarding servicing, repairs and vehicle maintenance.
• Ensure vehicles are maintained in a safe and roadworthy condition and oversee maintenance schedules.
• Arrange vehicle recovery when required, including occasional out-of-hours requirements.
• Raise Purchase Orders and maintain accurate records of fleet-related expenditure.
• Produce reports covering MOTs, fuel usage, sustainability, vehicle costs and driver/telematics information.
• Carry out regular checks to ensure adherence to the Vehicle Policy.
• Maintain strong relationships with fleet suppliers and ensure agreed SLA requirements are met.
• Monitor and update telematics systems and produce weekly and monthly usage reports.
• Manage driver reward schemes and monitor driving standards through telematics data.
• Ensure all fleet vehicles comply with Health & Safety policies and relevant requirements.
• Manage vehicle accident claims and liaise with insurers as required.
• Maintain accurate accident and incident records.
• Maintain detailed invoice records for individual vehicles to support monthly, quarterly and annual cost analysis.
• Identify opportunities to reduce fleet costs and improve efficiency.
• Arrange occasional vehicle movements for servicing, repairs and maintenance.
• Support the wider fleet function and ensure agreed SLAs and KPIs are achieved.

Skills & Experience

• Previous experience in fleet administration, fleet co-ordination or a similar vehicle management role.
• Experience managing or administering a company fleet would be highly advantageous.
• Strong organisational skills with the ability to prioritise and manage multiple responsibilities.
• Excellent attention to detail and the ability to maintain accurate records.
• Confident communicating with drivers, suppliers, lease companies, insurers and internal stakeholders.
• Experience using fleet management or telematics systems would be advantageous.
• Good IT skills and confidence using databases, spreadsheets and reporting systems.
• Knowledge of vehicle compliance, MOTs, insurance and servicing would be beneficial.
• Strong problem-solving skills with a proactive approach to resolving issues.
• Ability to work independently and take ownership of responsibilities.
• Commercially aware, with an understanding of fleet costs and opportunities for savings.
• Ability to work effectively under pressure and meet deadlines.
• Full UK driving licence required due to occasional vehicle movements.
• Positive and proactive attitude with excellent communication and interpersonal skills.

Package & Benefits

• Starting salary of £28,000 per annum, rising to £29,000 following successful completion of a 6-month probationary period.
• 26 days’ holiday per year, pro rata (January – December).
• Full-time, permanent position.
• Monday – Friday, 08:00 – 16:30.
• Based in Warrington.

APPLY NOW! Or contact the Commercial Team on 01942 597215 or email Gemmap@kpir.co.uk.

Please note that due to the high volume of applications we receive, only those candidates successfully shortlisted for the role will be contacted.

INDCOM