Customer Service Team Manager | Newport| Permanent | Up to £55,000 DOE

Hours: Monday to Friday, 8.00am–5.00pm

KPI Recruiting are proud to be working with our long-standing client, who are currently looking to recruit a Customer Service Team Manager to join their team on a permanent basis.

You will be responsible for:
• Ensure compliance with company policies, Quality, Health & Safety, and Food Safety standards.
• Manage customer orders from intake to delivery, ensuring accuracy, pricing, and OTIF performance.
• Coordinate with production, logistics, and planning teams to meet customer requirements.
• Manage key accounts to maximise sales, margin, and service levels.
• Handle customer queries including pricing, samples, specifications, and complaints.
• Maintain accurate customer and order data in SAP/ERP systems.
• Support customer account plans and commercial reporting.
• Attend customer reviews and internal commercial meetings (Tier 1).
• Promote digital ordering systems and process improvements.
• Support root cause analysis and resolution of customer claims.
• Work with production teams to improve customer satisfaction and service performance.
• Lead, coach, and develop a small customer service team (1–8).
• Support training, onboarding, and performance reviews.
• Drive continuous improvement in customer service processes and systems.
• Support customer engagement activities and retention initiatives.

The successful candidate will have:
• Experience in a food manufacturing / FMCG / food production environment.
• Background in customer service, commercial, or sales support.
• Strong understanding of order processing, stock control, and production flow.
• Experience using SAP or similar ERP systems.
• Knowledge of OTIF, KPIs, and service performance metrics.
• Ability to manage customer issues and complaints effectively.
• Strong communication and coordination skills across departments.
• Good IT skills (Microsoft Office).
• Experience in or ability to supervise small teams (desirable).
• Organised, detail-focused, and customer-driven approach.
• Understanding of food safety and quality standards.

Benefits include: 25 days plus bank holidays, company pension scheme, and free onsite parking.

APPLY NOW! Contact the Commercial Team on 01942 597215

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be contacted.

INDCOM

Customer Service Coordinator | FULL TIME | THATCHAM | COMPETITIVE SALARY DOE | MONDAY TO FRIDAY | 8:00AM – 4:00PM

We are recruiting for a Customer Service Coordinator to join a friendly and supportive team based in Thatcham. This role involves providing customer service and administrative support to Sales Managers, managing customer orders, handling enquiries and ensuring customers receive an excellent level of service.

We are looking for an organised, proactive individual with strong communication and problem-solving skills who enjoys building relationships and working across different departments. Previous customer service or administration experience is essential, ideally within a manufacturing, packaging or production environment, although candidates with transferable experience are encouraged to apply.

Salary is competitive and dependent on experience.

Key Responsibilities

• Provide sales and administrative support to Sales Managers and key accounts.

• Manage customer enquiries and communications via telephone and email.

• Monitor customer stock requirements and forecast demand.

• Liaise with purchasing teams to ensure raw materials are available when required.

• Track customer orders and provide updates on progress and delivery times.

• Work closely with production, inventory, finance and sales teams to ensure smooth operations.

• Monitor stock levels and produce aged stock reports.

• Handle customer queries and complaints professionally and efficiently.

• Prepare customer and internal reports when required.

• Build and maintain strong relationships with customers.

• Support payment queries and liaise with finance teams to resolve account issues.

• Promote products and services while supporting wider business growth.

• Ensure customers receive an excellent level of service throughout the order process.

Skills & Experience

• Previous experience in a customer service, customer support or administrative role.

• Strong verbal and written communication skills.

• Experience handling customer enquiries via telephone and email.

• Excellent organisational and time-management skills.

• Strong attention to detail and problem-solving abilities.

• Confident liaising with customers and internal departments.

• Good IT skills, particularly Microsoft Word, Excel and Outlook.

• Ability to prioritise tasks and manage a busy workload.

• Ability to work independently and as part of a team.

• A proactive and customer-focused approach.

Advantageous Experience

• Customer Service or Administration NVQ qualification.

• Previous experience within a manufacturing, packaging or production environment.

• Experience supporting sales teams or managing key customer accounts.

• Knowledge of stock management, order processing or forecasting.

Working Hours: Monday to Friday, 8:00am – 4:00pm (37.5 hours per week).

Contract: Full-time, Permanent.

APPLY NOW!

Please note that, due to the high volume of applications we receive, only those candidates successfully shortlisted for the role will be contacted.

INDCOM

Warehouse Supervisor

Location: Stoke-on-Trent
Salary: £31,200 per annum
Hours: 3-week rotating shift pattern

• Week 1: 8:30am - 5:30pm, Monday to Friday
• Week 2: 10:00am - 7:00pm, Monday to Friday
• Week 3: 8:30am - 5:30pm, Monday to Friday, plus Saturday 9:00am - 5:00pm

The Role

We're currently recruiting for an experienced and organised Warehouse Supervisor to join a busy warehouse operation in Stoke-on-Trent, with a primary focus on overseeing the Goods In function.

This is a fast-paced role where you will be responsible for supervising the team, coordinating incoming deliveries and ensuring stock is checked, accurately recorded and put away efficiently.

The successful candidate will have strong leadership and communication skills, excellent attention to detail and the ability to manage priorities effectively in a busy warehouse environment.

Main Duties

• Supervise and support the warehouse team, maintaining high standards of performance, morale and health and safety
• Train and support new members of the warehouse team
• Oversee the Goods In process, ensuring deliveries are checked, recorded and booked in accurately and efficiently
• Check deliveries against documentation and report any shortages, damage or discrepancies
• Ensure stock is correctly stored, replenished and moved to the appropriate locations
• Ensure picking, packing and despatch operations are completed accurately and on time
• Monitor warehouse equipment, including forklifts and other machinery, ensuring pre-use checks are completed and any issues are reported
• Support customer collections and assist with queries relating to deliveries and shipments
• Coordinate outgoing shipments and ensure goods are prepared for despatch
• Assist with stock checks and inventory management
• Provide cover and support for other supervisory and management duties when required
• Act as a point of contact for warehouse management system queries

About You

• Previous experience in a warehouse supervisory or team leader role
• Experience overseeing Goods In and incoming deliveries
• Strong leadership and communication skills
• Excellent attention to detail and accuracy
• A good understanding of health and safety and warehouse procedures
• Well organised, with the ability to manage multiple priorities in a busy environment
• Comfortable using warehouse management systems and basic computer systems
• Confident handling stock discrepancies and resolving issues

Interested?

Call Maria on 01782 712230 or email Maria@kpir.co.uk

Please note that due to the high volume of applications we receive, only those shortlisted will be personally contacted.

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Operations Manager – Packaging (FMCG)

Location: Birmingham
Working Hours: Monday–Friday, flexible 8am–4pm or 9am–5pm

We are currently recruiting an experienced Operations Manager – Packaging to join a growing FMCG manufacturing business.

This is an exciting opportunity for a confident and commercially minded operational leader to take ownership of a busy packaging operation, drive improvements and develop the wider team.

The business is continuing to invest in its manufacturing facilities, production capabilities and future growth, making this an excellent opportunity for someone looking to make a genuine impact.

The Role

You will take responsibility for the day-to-day performance and development of the packaging operation.

You will lead the packaging team, work closely with production and engineering colleagues, and identify opportunities to improve operational performance, efficiency and ways of working.

A key part of the position will be developing the management team, challenging established processes and creating a culture of continuous improvement.

Key Responsibilities

• Take overall responsibility for the performance and management of the packaging operation.

• Lead, motivate and develop Team Leaders and Shift Managers.

• Drive operational improvements, efficiencies and continuous improvement initiatives.

• Review existing processes and introduce improved ways of working.

• Challenge established practices and lead positive cultural and operational change.

• Develop management capability through coaching, mentoring and support.

• Monitor operational performance, identify areas for improvement and implement action plans.

• Work closely with manufacturing, engineering and other departments to ensure effective operations.

• Support future business growth, new production lines and operational investment.

• Promote high standards of health and safety, quality and operational performance.

About You

We are looking for a strong and resilient operational leader who can bring energy, direction and fresh thinking to an established manufacturing team.

You will be confident making decisions, challenging existing practices and managing different personalities while maintaining positive working relationships.

Essential experience:

• Previous management experience within a manufacturing or fast-paced operational environment.

• Experience managing production, packaging or operational teams.

• Proven ability to lead and develop Team Leaders and management teams.

• Strong leadership skills with the confidence to drive change.

• Experience improving processes, operational performance and efficiency.

• Excellent communication, organisation and problem-solving skills.

• A proactive approach with the ability to take ownership and deliver results.

Desirable experience:

• Food and beverage or FMCG manufacturing experience.

• Experience within packaging operations.

• Experience managing multiple shifts and operational teams.

• A background in continuous improvement and organisational development.

The Opportunity

This is a fantastic opportunity to join an established and growing FMCG manufacturing business with ongoing investment and exciting plans for the future.

You will have the opportunity to make a visible difference, develop the packaging operation and build the capability of the wider team.

For the right person, there is also genuine potential for further career progression into a broader manufacturing leadership position.

Interested?

For further information or to apply, please contact:

Alex
KPI Recruiting
Email: AlexL@kpir.co.uk
Telephone: 01782 712230

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Junior Systems & Data Administrator 

Location: Deeside, CH5

Pay Rate: £14.00 per hour

Hours: Monday - Friday, 37.5 hours per week

Duration: Temporary to Permanent

Immediate Start

Our client is looking for a Junior Systems & Data Administrator to join their growing Systems team on a temporary-to-permanent basis. This is a fantastic opportunity for someone looking to develop a career within IT, business systems and data. The successful candidate will support the day-to-day running of business applications, assist with data management and reporting, and provide general systems support across the business.

This role would suit a recent graduate or someone with previous administration or data entry experience who has a genuine interest in technology and systems. Advanced Excel skills are essential, particularly VLOOKUPs and Pivot Tables. Full training and development will be provided, with the opportunity to gain exposure to new ERP systems, business applications and AI technology.

Key Responsibilities

• Provide day-to-day support to colleagues with general system and application queries
• Maintain accurate business information and update system records
• Assist with data entry, checking and cleansing to ensure information is accurate and up to date
• Create and maintain Excel spreadsheets, reports and dashboards
• Use advanced Excel functions, including VLOOKUPs, Pivot Tables and data manipulation
• Assist with testing new systems and software, recording any issues and reporting findings
• Support the introduction of a new company-wide ERP system
• Maintain user guides, process documents and system information
• Assist with setting up new starters, including system access, accounts and equipment
• Liaise with external IT support providers to report and follow up on technical issues
• Support the Systems Manager with general administration and project work
• Identify opportunities to improve processes and make better use of technology and AI tools

The ideal candidate will have;

• Advanced Excel skills, with demonstrable experience using VLOOKUPs and Pivot Tables (essential)
• Strong IT skills and confidence using Microsoft Office
• Excellent attention to detail and accuracy when working with data
• Strong organisational and time-management skills
• Good communication skills, with the confidence to support colleagues with system queries
• A genuine interest in IT, technology and business systems
• A proactive attitude with a willingness to learn and develop
• Previous administration, data entry or systems experience would be advantageous
• A degree or qualification in IT, Business, Data or a related subject would be desirable but is not essential

Interested? Call Esme on 01782 712230 or email esmes@kpir.co.uk.

Please note that due to the high volume of applications we receive, only those shortlisted will be personally contacted.

INDCOM

HR Advisor – FMCG Manufacturing

Hours: Monday to Friday, 8:30am – 5:00pm
Working Arrangement: 1 day per week working from home
Contract: Full-time, Permanent

The Opportunity

We are recruiting an HR Advisor to join a busy FMCG manufacturing environment.

Working closely with the HR team and operational managers, you will provide day-to-day HR support, advise on employee relations matters and help drive employee engagement, development and retention.

This is a varied, hands-on role suited to an HR professional who enjoys working in a fast-paced operational environment.

Key Responsibilities

• Provide day-to-day HR advice and support to managers and employees.

• Support employee relations matters, including disciplinaries and absence management.

• Help drive employee engagement, retention and development.

• Support succession planning and internal progression.

• Coach and advise managers on HR policies and procedures.

• Promote consistent HR standards and positive working practices.

• Support briefings and meetings outside standard hours when required.

About You

• Previous experience in an HR Advisor or similar role.

• Experience within FMCG, manufacturing or a fast-paced operational environment.

• Good knowledge of employee relations and HR processes.

• Confident supporting and advising managers.

• Strong communication and relationship-building skills.

• Able to influence, challenge and manage competing priorities.

What's on Offer?

• Monday to Friday working hours.

• 1 day per week working from home.

• Company pension.

• Annual profit-share bonus.

• Annual pay reviews.

• Training and career development opportunities.

• Additional company benefits.

Apply Now or please email Alexl@KPIR.co.uk 

Please note that due to the high volume of applications we receive, only those shortlisted will be personally contacted.

INDCOM

Senior Buyer

Location: Stoke-on-Trent
Hours: Monday to Friday 08:00am - 16:30pm
Salary: Up to £65,000 per annum

About the Role

We are currently recruiting for an experienced and commercially focused Senior Buyer to join an established business within a fast-paced manufacturing environment.

This is an exciting opportunity for a strategic procurement professional to play a key role in ensuring the continuous supply of goods, materials and services, while driving supplier performance, improving commercial outcomes and developing purchasing strategies.

Key Responsibilities

• Ensure the continuous supply of goods, materials and services across the business
• Lead category management activities and oversee accurate and timely purchase order processing
• Interpret material requirements and demand across different areas of the business
• Develop and maintain strong supplier relationships, negotiating commercial terms and resolving supply issues
• Identify cost-saving opportunities through effective sourcing and supplier negotiations
• Monitor market trends, supplier capabilities and opportunities to introduce new suppliers
• Manage supplier performance through regular reviews and continuous improvement initiatives
• Support and implement departmental purchasing strategies
• Develop and monitor KPIs, contributing to reporting and stakeholder engagement
• Improve purchasing processes, reporting and data-led decision-making
• Provide support with complex supplier and supply chain challenges
• Mentor and develop colleagues, supporting the wider team and deputising for the Purchasing Director when required

Experience and Skills Required:

• CIPS Level 6 qualification
• Extensive procurement or purchasing experience, ideally within manufacturing
• Strong strategic sourcing experience, including overseas sourcing
• Approximately 15–20 years' experience within a procurement or purchasing function
• Experience within metal fabrication, timber or plastics manufacturing would be advantageous
• Excellent negotiation, commercial and analytical skills
• Strong communication and stakeholder management abilities
• Proven experience building and maintaining effective supplier partnerships
• Confident using Microsoft Office, particularly Excel, Word and PowerPoint

Interested?

Apply today or send your CV to MariaP@kpir.co.uk

INDCOM

Product Sales Advisor

Hours: Monday – Friday, 8:30am – 5:00pm
Contract: Full-time, Permanent

The Opportunity

We are recruiting a Product Sales Advisor to join the internal sales team at an established, family-owned engineering and manufacturing business.

The company is a market leader in the design and manufacture of street furniture, shelters, covered walkways and playground equipment.

Working with customers across both the public and private sectors, including local authorities, schools, architects and contractors, you will play an important role in developing sales opportunities, building customer relationships and converting quotations into orders.

This is an excellent opportunity for someone with a strong internal sales background who enjoys developing leads, negotiating and closing business.

Key Responsibilities

• Provide technical and sales advice to customers by telephone and email.

• Prepare and issue customer quotations using the in-house CRM system.

• Follow up quotations with prospective customers to develop opportunities and secure orders.

• Build and maintain strong customer relationships through excellent communication and customer service.

• Negotiate pricing and terms to achieve the best outcome for both the customer and the business.

• Maintain accurate customer records, project notes and sales activity within the CRM system.

• Produce weekly reports covering order activity and sales forecasts.

• Identify and develop new sales opportunities through lead generation and market research.

• Use online business tools, project subscription services, websites and social media to identify potential projects and customers.

• Arrange appointments and meetings with prospective and existing customers.

What We're Looking For

• Previous experience within an internal sales or sales office environment.

• Experience in negotiating, developing sales opportunities and closing orders.

• Confidence in following up quotations and converting enquiries into sales.

• Strong communication and customer relationship-building skills.

• Excellent organisational skills with the ability to prioritise opportunities and meet deadlines.

• Good written and verbal communication skills with strong attention to detail.

• Confident using Microsoft Office and CRM systems.

• A proactive approach, positive attitude and ability to work independently.

What's on Offer?

• Monday to Friday, 8:30am – 5:00pm.

• 25 days annual leave plus 8 bank holidays.

• Company pension.

• Free on-site parking.

• Full-time, permanent position.

• Opportunity to join an established, family-owned manufacturing business.

INDCOM