Claims Handler FTC

Location: Crewe, CW1

Duration: Temporary, 12 months

Hours: Monday – Friday, 9-5

Salary: £11.05PH

Key Duties

• Investigate and update claims
• Answering calls from customers regarding their claims
• Responding to customer queries in a professional manner
• Raising claims on the system
• Chasing up any paperwork which is needed to keep us legally compliant
• Ensure that all ‘fault’ claims are handled on time and effectively
• Gather information on all ‘disputed’ claims from instigation to conclusion
• Communicating with insurers on Payment Packs and correspondence for fault incidents (including advice when payment has been made)
• Working with third parties getting all relevant insurance details and communicate next steps
• Keep files updated with any relevant information / correspondence

Key Skills Required

• Previous customer service experience is essential
• Keen eye for detail - particularly with looking at costs
• Excellent time management skills (as claims are extremely time sensitive)
• PC literate including Word, Excel and Outlook

For more information apply directly, email your CV over to JessicaG@kpir.co.uk or call Jessica on 01782 712230

INDCOM