Claims Handler - Crewe

£21,497.65 per annum

Monday-Friday – full time

Temporary – Permanent

KPI Recruiting are on urgently looking for a Claims Handler withinb the Crewe area to commence work as soon as possible,

We are looking for someone who is committed to providing the best service to customers. You will be supporting the Contact Centre to help process any new and existing claims quickly, passionately and with both parties best interests at the forefront of their minds.

As a Claims Handlers you will be responsible for ensuring all "fault" and "disputed" claims are handled sensitively, professionally and with the utmost care always. The ideal candidate will be able to demonstrate excellent customer service and people skills. You will have the opportunity to take ownership of some claims, working upon your own initiative while also supporting others around you.

Key Duties:

• Investigate and update claims
• Answering calls from customers regarding their claims
• Responding to customer queries in a professional manner
• Raising claims on the system
• Chasing up any paperwork which is needed to keep us legally compliant
• Ensure that all fault claims are handled on time and effectively
• Gather information on all disputed claims from instigation to conclusion
• Communicating with insurers on Payment Packs and correspondence for fault incidents (including advice when payment has been made)
• Working with third parties getting all relevant insurance details and communicate next steps
• Keep files updated with any relevant information / correspondence

Key Skills:

• Previous customer service experience is essential
• Keen eye for detail - particularly with looking at costs
• Excellent time management skills (as claims are extremely time sensitive)
• PC literate including Word, Excel and Outlook

Benefits:

• At least 5% contribution pension scheme
• Healthcare Cash back Scheme
• Exclusive Staff Discount
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference day (x2 fully paid charity days a year)
• Share-save Scheme

For more information please call Lauren on 01270589943 or email laurenjl@kpir.co.uk

INCOM