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Customer Care Specialist


Job ID: 6136114

Newcastle-under-Lyme, Staffordshire, England
£25k per year

Job Type: Full Time


Customer Care Specialist 

Salary: £25,000

Location: Newcastle Under Lyme, Stoke on Trent

Hours: Monday-Friday (9am - 5pm)

Responsibilities include but are not limited to:

  • Supporting operational change within the team to ensure efficient and effective use of resources.
  • Supporting Learners prior to attending training to ensure they complete the prerequisite requirements
  • Contacting Learns post training to ensure they are aware of next steps on the instructor journey
  • Resolving customer queries (telephone/email /online)
  • Taking incoming and making outgoing telephone calls
  • Respond to internal and external information requests / queries
  • Review and monitor recorded trainings on the CPI website
  • First line of response for customer complaints
  • Monitoring adherence to CPI and regulatory body standards
  • Maintenance of customer records (Microsoft Dynamics CRM)
  • Work closely with others within the wider Operations Team including Finance and Training Delivery.
  • Work closely with the Sales team to support a positive customer experience

Ideal Candidate:

  • Excellent written and verbal English language communication skills
  • Excellent listening skills
  • A sound understanding of Microsoft Office, (Word, Excel, Outlook, PowerPoint, SharePoint) and other IT software
  • Detail oriented and a diligent approach to the completion of tasks
  • Solution focused / problem solver
  • Excellent interpersonal skills  
  • Experience and ability to manage multiple tasks simultaneously
  • Ability to work to deadlines and to be able to prioritise tasks and requirements 
  • Excellent time management
  • Working knowledge of computerised CRM system (preferably Microsoft Dynamics) 

Interested? Call Maria on 01782 712230 or email MariaP@kpir.co.uk



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 Call ‘Keeley Callan’ on: 01782 712230
Email here