Customer Service Advisor

  • £19.3k per year
  • Crewe, Cheshire, England
  • full-time






Monday – Friday plus one Saturday in three. 

Due to our clients continued success, we are actively recruiting for a customer service advisor to join their growing office team. You will be joining a successful UK E-commerce business that provide a range of services and customer service is at the heart of all that they do! Investing heavily in staff and training this is a company who will support you as you grow. Although mainly focused on assisting customers with their queries some of your time will be spent administering the correct documentation and processing orders. 

Key duties:

  • Deliver a prompt and efficient service to all enquiries received via telephone, email, live chat or post, offering help, advice and support
  • Processing orders for customers
  • Maintain an awareness of current promotions and product changes
  • Resolve any order issues and find a solution to problems
  • Generate customer interest in the company’s own branded products

The ideal candidate will have a genuine passion for customer service, excellent communication skills both written and verbal, professional approach and a can-do attitude. Must be proficient on systems, a positive approach and the ability to work in a busy team environment.

Excellent company benefits including:

  • Commission opportunities
  • 2 breaks a day in addition to a lunch break
  • Generous annual leave
  • Genuine potential for career progression and training with clear development objectives and support
  • Staff discount on retail products
  • Death in service insurance
  • Annual flu shot
  • Staff recognition scheme
  • Mental health counselling and GP access programme
  • Pension
  • Long service cash rewards from 5 years of service
  • Free parking with easy access to rail and bus routes
  • Fun and exciting social and team building events

If you would like more information on this role or would like to apply please email your Cv to or call 01270 589943 


Job ID: 4427329 / Job Reference: LDCSCREWE

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