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Customer Service Advisor


Job ID: 6117340

Birchwood, Cheshire, England
£23.5k - 24k per year

Job Type: Full Time




£23,500 - £24,500 

Our client, a well-established organisation in the Birchwood area is looking for a customer service advisor to join a rapidly expanding team.

Job Description

  • Build effective relationships with key stakeholders, both internally and externally
  • Produce reports, briefings and information updates to a high standard within a limited timeframe
  • PO, invoice and payment processing
  • Deal with vendor queries on a daily basis and escalate to Service Delivery Manager where appropriate
  • Liaise with different authorities
  • Ensure all responses to the authority requests are completed within contractual timescales
  • Prepare and provide any appropriate mitigation for any contractual non conformances
  • Liaise with suppliers and subcontractors as required
  • Creating and updating service user records
  • Chasing against contractual deadlines and escalating same to Service Delivery Manager, head of Service Delivery and Head of Field Operations
  • Ensure appropriate scheduling and prioritising of repairs and defects to internal and external operatives
  • Ensure timely responses and updates are received from internal and external repairs operatives
  • Ensure all property certifications for accommodation is present, in date and accurate
  • Liaise with landlords, local authorities, contractors and internal staff
  • Liaise with Property Negotiators and organise, schedule and chase outstanding works for the onboarding of new properties

The Successful Candidate

  • Strong communication skills both written and verbally
  • Strong Microsoft skills
  • Successfully engage and create successful working relationships
  • Effective and efficient time management skills with the ability to manage and deliver a variety of tasks
  • The ability to prioritise own workload

What’s On Offer

  • Salary: £24,500
  • Hours: 8am - 4pm / 9am - 5pm (rota basis)
  • 25 days holiday + bank holidays
  • Hybrid
  • Free onsite parking
  • Company events


Apply for this job:

Click here to apply for this job.

 Call ‘Lydia Green’ on: 01925 637871
Email here

Job ref: LG - Cus Svs Bwood