Customer Service Advisors

  • £19k per year
  • Crewe, Cheshire, England
  • full-time

Customer Service Advisor – Full Time Position Available Based in Crewe, Cheshire

Permanent position!

Salary:  £19,000 per annum, plus incentives that allow you to earn up to an additional £100 per month and optional overtime opportunities available! 

Hours – Monday to Friday rotating shifts  9-5.30, 9.30-6 or 10.30-7 and just 1 weekend day every 3rd week; either Sat 9-5 or Sun 10-5 (1 day off in the week to compensate) 

The role is 70% telephone based – 30% email based

Due to our clients continued company success, we are actively recruiting for a customer service advisor to join their growing office team. Our client continues to recruit on a frequent basis due to the nature of their growth and this is an exciting time to join a local employer who can offer long term progression and opportunities! Our client values their employees and regularly rewards them based on individual and team performance.

What our client is looking for :

  • Good PC skills, Microsoft proficient
  • Experience in contacting customers via email, phone and live chat
  • Good team player, but someone who can work alone and use their own initiative
  • Strong communication skills
  • Ability to show empathy
  • Good Time management skills
  • Confident in making decisions, based on company guidelines
  • Experienced with EBAY selling and buying, highly advantageous
  • Dealing with queries regarding anything customer related e.g. Delivery enquiries, problems with orders, refunds and replacement, invoice requests, payment checking, faulty products etc

Skills Required: 

  • A genuine passion and interest for Customer Service
  • 2 years + of customer experience required or at least 1 year of experience in a call centre environment
  • Naturally positive communicator- both written and verbal  
  • Excellent attention to detail 
  • Attentive listening skills 
  • Ability to multi-task 
  • Team player with a positive attitude 

Our client offers: 

  • Competitive salary with annual salary reviews 
  • Potential  for career progression
  • Staff discount 
  • Death in service insurance 
  • Cycle to work scheme 
  • Staff recognition awards with exciting prizes 
  • Pension scheme
  • Generous long service cash rewards 
  • Free parking with easy access to rail and bus routes 
  • Fun and exciting social and team building events 

Please contact the Leanne at KPI Recruiting today, this position will not be around for long! 01782 712230

Job ID: 4053144 / Job Reference: LDCUSERAD

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