Customer Service Executive

  • £18,525 per year
  • Crewe, Cheshire, England
  • full-time

Customer Service Executives x3

Crewe

£18,525

Permanent Position!

I am recruiting on behalf of a leading healthcare provider based in the heart of Crewe, who provide a first-class service patients across the UK. They employ over 200 people in the UK and this role will be based at the newly refurbished headquarters in Crewe, Cheshire. 

Their objective is to support patients in their therapy and encourage long term compliance. Therefore, as well as equipment and consumables designed for patient comfort; 24/7 support; and equipment servicing and maintenance at home, they also offer advice and support from healthcare professionals, as well as providing the best possible support and equipment for patients, they aim to relieve the administrative burden on clinicians, allowing them more time to focus on patient care.

YOUR NEW ROLE

As a Customer Service Executive, you will need to be focused, service orientated and empathetic with ideally a background in healthcare or customer experience. This is a pivotal role, as you provide first line customer support to patients, carers, hospital staff and other NHS professionals as you will be a telephony-based role where you will be providing first line support via phone. We are looking for people who want a new opportunity within the world of Customer Service! You will be working for a well-established and reputable organisation in the Crewe who offer onsite parking and access to their new and well-maintained offices.

 This is an extremely busy and ever-expanding organisation, so it is a great opportunity to join the company with plenty of opportunity for development and progression and regular in-house training to further develop skills and knowledge is always available!

As one a customer service executive you will be managing the day-to-day queries of the customers (patients) where you will process orders, fast track orders where required and act as the first point of contact for queries and problems. Being resilient and having a passion turn a difficult situation in to a successful delivery and ensuring customer satisfaction is a must.

Key duties:

  • Dealing with all types of queries over the phone whilst going above and beyond
  • Investigating queries and finding a resolution that suits them – care, ownership and attention are imperative
  • Working smart to create a seamless experience with the ability to adapt to an ever-growing company
  • Delivering on KPIs whilst giving excellent ‘customer experience
  • Quality phone calls over quantity
  • Processing orders accurately
  • Remaining calm under pressure

Key skills required:

  • Strong communication skills including a natural telephone manner
  • Good listening skills, really care about the customer and be resilient
  • A can-do attitude
  • Experience of communicating with several different people on all levels
  • Experience of problem solving and resolving issues in a positive way
  • Experience within a contact centre is desirable but not essential
  • PC literate – using word, excel and outlook

Full time- 37.5 hours between 7am-7pm Monday-Sunday on a rota basis-Early, late and split shifts available and you will work 1 In 4 weekends (time back in lieu)

Great company benefits including -Central location and close to local transport routes, 20 days holiday plus bank holidays, pension scheme.

For more information, please call Jodie on 01782 712 230 or email your CV to jodiej@kpir.co.uk 

Job ID: 4664469 / Job Reference: JJCUST SERVCRW

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