CUSTOMER SERVICE TEAM LEADER | WIGAN | Up to £42,000 per annum

Monday to Friday – Permanent

KPI Recruiting are proud to be working with our client, who is seeking an experienced Customer Service Team Leader to join their team. Reporting directly into the Customer Service Manager, this is a key role, leading and supporting the Customer Service team, managing a key account, and ensuring customer enquiries and orders are handled efficiently across the department.

The successful candidate will be a strong leader, highly organised, and customer-focused, with the ability to drive process improvements and act as a super user for administrative systems.

You will be…

• Leading, managing, and supporting the Customer Service team, ensuring workloads are balanced and targets are met
• Overseeing order processing, artwork requests, complaints, and customer queries to ensure accuracy and timely completion
• Managing key accounts and coordinating with internal teams to meet customer expectations
• Acting as a system super user (e.g., ERP or CRM) to support the team, provide training, and maintain knowledge sharing
• Monitoring stock levels, replenishments, and forecasts to ensure timely availability and efficient production planning
• Reviewing and resolving daily load plans, delivery schedules, and operational issues
• Administering processes such as order allocation, reserve tracking, and customer-specific requirements
• Supporting the onboarding and tracking of new business from quote to delivery
• Leading team meetings and assisting in cross-functional coordination with Sales, Supply Chain, Production, and Quality teams
• Ensuring accurate invoicing, timely payment recovery, and resolution of customer complaints
• Maintaining team schedules, leave management, and ensuring coverage for absences
• Driving process improvements to support efficiency, compliance, and service quality across the department

You will have…

• At least 5 years’ experience in customer service
• Proven experience in team management, with the ability to lead, motivate, and support a team in a fast-paced environment
• Strong IT skills and proficiency with business systems (ERP, CRM, or similar)
• Experience in sales administration, order processing, and account management
• Excellent organisational, numeracy, and communication skills
• Customer-focused with strong problem-solving abilities
• Proactive, approachable, and adaptable

Benefits include; 33 days holiday inc. BH, free on-site parking, contributory pension scheme, company social events, EAP, discount platforms, reward and recognition schemes and much more…

APPLY NOW! or contact the Commercial Team on 01942 597215 / GemmaP@kpir.co.uk

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted

INDCOM