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Field Service Engneer

Engineering & Manufacturing

Job ID: 6561548

West Yorkshire, England
£29.5k per year + Company Vehicle + Benefits

Job Type: Full Time

Duties:

Field Service Engineer

Leeds, Yorkshire

£29,500 + Company Vehicle + Benefits

Based within the Yorkshire region and working as part of the Yorkshire team, this role focuses on the provision of a high-quality maintenance and technical support to end customers in this area.  In addition to providing service support to UK sites and possibly some global travel.  

  • Provide exceptional service to customers within a designated region
  • Installation of company and third-party systems and products
  • Carry out hardware and software modifications/upgrades on existing sited equipment
  • Regular PPM maintenance of existing products
  • Root cause analysis and removal of issues
  • Continuous improvements in the processes and service we offer
  • Reactive call-out response on customer sites within a designated region on a rota basis.  This is will include working some unsociable hours
  • Management and control of spare parts allocated to you and in your region
  • Communication and escalation of any service issues in line with the relevant processes
  • Flexibility to travel to cover for other regions during periods of high workload
  • Working as part of a team or individually responding to on-site customer support requests
  • Weekend and evening call out cover on a rota system with other regional engineers
  • To undertake any other duties required by management to meet the needs of the business
  • Use the Service Management system accurately and in real time to aid reporting
  • Provide a service level in line with Service Agreements
  • Ensure call cover is maintained in region during periods of holidays and sickness 
  • Keep accurate boot stocks and consume parts as per the process
  • Ensure all equipment is serviced to the required standard and on-site records accurately maintained

Skills & Experience

  • Ideally 5 years related technical maintenance/service support experience
  • Sound electrical/electronic background with recognised engineering qualifications an advantage
  • Experience of Networks and server installation and maintenance an advantage
  • PC literate with ability to create, modify and maintain MS office documents (excel, Word, PowerPoint)
  • Ability to work away if required with flexible approach to working hours and location
  • Full UK driving licence
  • Proven organisational skills and self-motivated

Benefits

  • Company vehicle
  • Pension scheme
  • Cycle to work scheme
  • Life insurance (4x salary)

 

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 Call ‘Martin Willemsen’ on: 01782 712230
Email here

Job ref: 84533