Customer Service Executive

  • £18,583 - 19,583 per year
  • Crewe, Cheshire, England
  • full-time

Customer Service Executive

Crewe

£18,583 rising to £19,583 after 6 months

Permanent

Available Start dates 6.12.21 and 10.1.21

Are you a customer focused, service orientated candidate looking for a new opportunity within the world of Customer Service? Working for a well-established and reputable logistics organisation in the local area, my client an online retailer are currently expanding the customer service team. This is an extremely busy and ever-expanding organisation; it is a great opportunity to join the company with plenty of opportunity for development and progression with regular in-house training to further develop skills and knowledge.

As one the customer service specialists you will be managing the day to day queries of the customers, drivers and engineers, solving challenges that get thrown your way. Being resilient and having a passion turn a difficult situation in to a successful delivery and ensuring customer satisfaction is a must.

Key duties:

  • Dealing with all types of queries over the phone whilst going above and beyond
  • Investigating queries and finding a resolution that suits them – care, ownership and attention are what matters
  • Working smart to create a seamless experience with the ability to adapt to an ever-growing company
  • Delivering on KPIs whilst giving excellent ‘customer experience
  • Quality phone calls over quantity

Key skills required:

  • Strong communication skills including a natural telephone manner
  • Good listening skills, really care about the customer and be resilient
  • A can-do attitude
  • Experience of communicating with a number of different people on all levels
  • Experience of problem solving and resolving issues in a positive way
  • Experience within a contact centre is desirable but not essential
  • PC literate – using word, excel and outlook

Full time- 37.5 hours between 7am-8pm Monday-Sunday on a rota basis-Early, late and split shifts available. 

Part time hours also available!

Great company benefits including -Central location and close to local transport routes, 25 days holiday plus bank holidays, pension scheme and dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership.

For more information, please call Jodie now!

Job ID: 4489575 / Job Reference: JJ Customer Service

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