Job Title: Technical Operations Associate (Systems)

Location: Crewe, UK
Working Arrangement: 5 days per week on-site
Shift Pattern: 9-hour shifts, typically Monday to Friday (1893 hours annually, offering approximately 5 extra weeks off per year)

Salary & Benefits:

• Salary: £42,313 per annum
• Bonus: 10% based on performance targets
• Additional Rewards: £50 per month reward spend (options include alcohol, dental, shares plan, or pension contribution)
• Holidays: 26 days annual leave + bank holidays

Team Structure:

• You will be joining a team of three, reporting directly to the Technical & Services Manager.

Interview Process:

• Interviews scheduled for mid-week during the week commencing 19th August.
• Single interview round including an assessment.

Role Overview:
As a Technical Operations Associate, you will be responsible for maintaining and enhancing the technical systems that support a fully automated warehouse and other critical business applications. Your role will also include providing desktop support to both on-site and remote users, as well as network support for the Crewe site.

Key Responsibilities:

• Oversee and support technical systems critical to warehouse automation and business operations.
• Provide desktop support for on-site and remote users, along with network support for the Crewe facility.
• Identify, lead, and implement system enhancements to meet new business requirements, involving detailed planning and execution.
• Engage in the management of systems/applications linked to the Warehouse Management System and SAP.
• Work on ancillary systems, including B2B, B2C, track and trace systems, EDI, and related software and hardware.

Essential Skills & Experience:

• Proven experience with operational systems, ideally within a corporate IT environment.
• Hands-on desktop support experience (not helpdesk).
• Knowledge and experience with SAP, particularly in Warehouse Management Systems.
• Experience working with Red Hat Linux.
• Familiarity with ITIL frameworks.
• Proficiency in Oracle/SQL for manipulation and query execution.
• Understanding of PLC communications within robotic/automated warehouse environments.
• Strong networking knowledge and troubleshooting skills.
• Excellent communication skills with the ability to engage effectively with team members and stakeholders.

This is a fantastic opportunity for someone with the right technical expertise and operational understanding to join a dynamic and supportive team. If you’re looking to apply your skills in a challenging yet rewarding environment, this role could be the perfect fit.